This review is part of a trip to Germany.
- Lounge Review: Admirals Club Dallas/Fort Worth (DFW) Terminal D
- Flight Review: American Airlines First Class – Boeing 777 Dallas/Fort Worth (DFW) to Frankfurt (FRA)
- Hotel Review: Holiday Inn Frankfurt Airport
- Lounge Review: JAL First Class Lounge / Sakura Lounge Frankfurt (FRA)
- Flight Review: American Airlines First Class – Boeing 777 Frankfurt (FRA) to Dallas/Fort Worth (DFW)
- Lounge Review: Admirals Club Dallas/Fort Worth (DFW) Terminal A
This will be my last night in Germany before heading back to the US. I booked this hotel over a week ago. It had the best price, was close to the airport and offered an airport shuttle to get from and to the airport. I thought “easy peasy” and got ready for my flight on Lufthansa from Munich to Frankfurt. Once arrived in Frankfurt and after claiming my bags, I headed outside and followed the signs to the Bus Terminal/ Hotel Shuttles sign. It was freezing cold, about 0° C and the bus station is out in the open. No roof, nothing to protect the people. It was just a cold day for me but I don’t have an issue with the cold. Imagine it would be cold and raining. Perfect combination. The Airport (FRAPORT) could definitely improve here because they were smarter at Terminal 2. Before I left the house this morning I tried to call the hotel to get to know if I have to call the shuttle in or if they will just run all day long and just need to hop on one. But it’s hard to get anyone at the hotel on the phone. I tried like 6 times in the course of the day and only got lucky once. The clerk told me that shuttle run regularly and I don’t need to call for one. Just go to the pickup area and hop on one.
Now i am standing at the bus terminal and waiting for this shuttle. Two small vans with the labeling “Holiday Inn” and “Holiday Inn Express” already passed and neither one was for me. I was expecting another small van just with the same “Holiday Inn” logo on it. Wrong! The shuttle bus to this hotel is actually a big bus which runs to a variety of hotels. I just got lucky when the bus passed that I saw the logo. I grabbed my bags and headed to the bus. Now the bus driver was gone. I was waiting for him to ask him it this one really runs to my hotel. He seemed bugged because I asked, but I just don’t want to jump on the wrong bus. He acknowledged that this bus will run to my hotel as well. He drove off, well more like a race car driver. I didn’t mind because I wanted to get to the hotel and get some rest. We made a short stop at the Terminal 2 and after a short drive, we stopped at a hotel. Adjacent to it was the Holiday Inn I had a reservation. The bus driver didn’t make any announcements if he will drive over there or if I have to get off here. I just thought it’s better to walk a couple feet before doing the whole circle again. Yeah, you guessed right. Just down the street he turned around and stopped right in front of the Holiday Inn. Well, it was a very short walk and I basically arrived at the same time than the bus at the hotel. No real customer service here from the shuttle bus.
The hotel claims to be accessible, but how that works I don’t know because you have to take a significant step to get up to the hotel. It’s only one step but you still have to lift your bags up or get your wheelchair over it.
The check-in staff was quite busy. No dedicated priority check-in lane – not a big deal. Only two people were in front of me. They had all my reservation info and IHG rewards number already on file. I only had to show my credit card and sign in. The clerk told me that they even upgraded my room. I happily thanked the hotel for that and was excited what I would get.
It also was quite funny when I got the email that I received a welcome amenity from this hotel at around 1 p.m. At that time I was still in Munich and it was way before the official check-in time of the hotel. During the check-in process, I was asked again if I want the points or the welcome gift. I still settled for the points but I don’t think I will get “double points” on this one.
I grabbed my bags and walked around the corner straight to the elevators. My room was on the 3rd floor. Room 322.