I like Hyatt and I had unused Suite Upgrade Awards which would expire soon. I don’t have any other travel plans coming up where I could use them so I decided to stay at the Hyatt Regency LAX International Airport. This review got updated after I revisited the hotel in February 2017 where the remodeling was finished in all areas except for the Regency Club. The Club was still not finished.
The Hotel has quite some history. It belonged to Hyatt before and after that, it became a Radisson and The Concourse Hotel. Hyatt reacquired the property and is turning it currently in a Hyatt Regency.
However, I didn’t find out anything of that until my arrival at the hotel. According to the website, it looked like a full functioning and remodeled hotel. Well, it is remodeled or lets put it that way, it is currently remodeled. A brief notice on the website would be nice that I would step into a heavy construction zone.
Only two of the four elevators were in service and during the first week, one of them even got shut down for a day at a time because of issues. The one time it had an electric burn and the elevator lights inside wouldn’t work. I still jumped on the elevator to get up to my room. The line at the elevator is pretty long. Even the guests would use the stairs to get to the second floor, the staircase was closed off and located inside the construction area. The second floor is housing ballrooms and the business center.
The Restaurant, Lounge, Bar, and Breakfast Area are all located inside another conference room on the other side of the hotel. This is just a temporary solution until the renovation is completed by the beginning of 2017. However, now you have to go outside the hotel to the valet parking area and walk the sidewalk down to the entrance to get to the restaurant.
The newly remodeled lobby invites you to hang out and relax here. All elevators are now working and the restaurant got moved to the lobby area. Easy access now to it right off the elevator. There is even a charging hub for your devices in the lobby. While you recharge in the lobby, your devices do as well.
Unfortunately, the Regency Club is still not open because of a water damage they had during the remodeling process. It is supposed to open in March. I might have to stay that long and if so I will for sure check it out. The club lounges are one of my favorite feature of being a top-tier Hyatt member.
But let’s begin with the Check-In
I arrived with the airport shuttle which is a joint venture between the hotel and the next door Quik-Park parking garage. At the airport, you have to find the curb with a sign for courtesy vans and wait for the shuttle.
The ride was very short because I was one of the last terminals getting picked up. To my luck, the shuttle was still empty and only a few passengers hopped aboard at my stop.
The shuttle bus driver made two stops one inside the parking garage for people picking up their car and continued on to the entrance of the hotel. However not every driver does that. Some only stop in the parking garage and you have to walk to the hotel. It’s a very short walk but still, some people, like me, have a lot of luggage.
I had only one guy in front of me and then I got to check-in. The agent found my reservation quickly and checked me in. When I started to prepare the rooms he was confused that I had a suite (I used my Suite Upgrade Awards) and was staying longer than one night with an upgrade. I booked the room/suite for 7 nights, the maximum a Suite Upgrade Award can be used for. He told me that this is unheard of that you can use the upgrade for more than one night and that he needed to talk to his manager. I was confused. I only had used this suite upgrade awards once before and it was a 3-night stay and had no issues. After a few minutes, he came back and apologized. He told me that his manager actually sold the suite under this conditions. Well yeah, he did, because I reserved it. Anyway, this was the only issue during check-in. I grabbed my bags and headed toward the elevators.
As I got off the elevator on the ninth floor, I noticed that one-half of the elevator area was not illuminated right. I could see that on the other side the lights were broken. Nobody of the hotel staff noticed that in over 2 weeks I stayed there. It was for sure already broken long before my arrival. I checked at other levels and they all had the lighting working fine. Not that it was a big deal or that you couldn’t see. But for a high-class hotel like the Regency, staff should notice that and report it to maintenance.