I am back working in San Francisco for a few weeks. The 4th of July holiday weekend was coming up and I decided on a last minute change of lodging. My current hotel was the A Loft at the San Francisco Airport but I wanted to spend my weekend somewhere in the city. After some research, I decided I want to go with the Park Central in San Francisco if possible. However, I had to call the SPG Hotline for a number of reasons. First of all, I tried to use some of my SPG Suite Awards and I wanted to know more about the $44 facility fee.
Unfortunately, I got denied my suite awards because I didn’t make the reservation a head of time enough. The SPG agent, Kimberly, did her best to try to get me my suite awards but she couldn’t confirm them anymore but put a note on my account. I also asked her about the facility fee. This sounds like the usual Las Vegas scams where hotels have super cheap prices and then add a $30 or higher resort fee to your room for every single night. The same here at this property, they just call it differently. Instead of resort fee, it’s called facility fee and is basically the same. The fee gives you access to the internet, gym, and so on. Basically all the amenities you take for granted. Kimberly and I talked and I told her that some of the benefits, like high-speed internet, are included with my SPG Diamond member level and I told her that I don’t need the other amenities which would be included with the facility fee. She put me on a brief hold and talked to the hotel and the hotel is actually willing to waive the facility fee for SPG Diamond guests. In my case, the room rate was about $146 and with the facility fee of $44 it would raise to $190/per night. This doesn’t even include parking of $58 a night. Kimberly from SPG was able to get the facility fee waived by talking to a manager at the hotel. I was super glad that it worked out that way. With $44 you get a good dinner for one person or some drinks at the hotel bar.
The next morning I checked out of the A Loft, which is also an
SPG property, and headed to the Park Central after work.