KLM: Payment via Facebook and Twitter

Airports & Airlines, Travel
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KLM shows us, how it should be done. Customers can now pay via KLM’s social media channels on Facebook and Twitter.

You can book or re-book your flight, make seat reservations or baggage changes – all through social media. But how does it work? KLM has developed an easy but effective system.

KLM-socialpayment

KLM Social Payment

 

You will get a link and direct message on either of the social channels, which brings you to a website where you can pay with your preferred payment method. The social media agent will receive a message that the transaction is complete and will send you in return a confirmation message. Flight arrangements have already been done via social media but until now you had to pay via phone. This new way makes it easier for everybody. KLM puts a lot of effort in the social media, with 130 agents serving about 35,000 queries a week.

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[…] European airline and they are setting standards. Like in the past with their Smartwatch app, or payment through Facebook and Twitter. Their social media… Read more »

[…] is very innovative if it comes to adapting to new technologies. In 2014 they started to accept payments for flights via Twitter and Facebook,… Read more »

[…] frontier of implementing new technologies into their operation. A little bit over a year ago they introduced payment via Twitter and Facebook or Airport… Read more »

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