As I mentioned in my review of the LATAM lounge, I tried first to access this lounge but due to many guests in the lounge, they denied me access by using my Priority Pass to get in. I can understand that and the lady at the counter was super friendly and recommended to check with the LATAM VIP lounge next door because she saw I was flying with American Airlines and LATAM is as American Airlines in the oneworld alliance. She also recommended me to come back in about an hour (around 4 p.m.) and try again to gain access. She even gave me the phone number to call ahead and check first if they allow Priority Pass members in. I told her it is a long walk from Concourse D to Concourse J. Basically it´s the other side of the airport. Since I already came that long way I tried my luck at the LATAM VIP Lounge and I was granted access. I hang out over there for about an hour and walked back over to the Avianca VIP Lounge to see if they already let Priority Pass members in. I got asked if I had the card, I told her yes and that I will grab my stuff from the other lounge and come over with my card and ID. She swiped my card, I signed and I got a little piece of paper with the WiFi access code.
When I finally got to enter the actual lounge it was still pretty crowded and most of the seats were taken. What surprised me was the long counter along the wall with high chairs and plenty of power outlets. This is perfect if you want to get some work done. There is another counter along the separator between the entrance and the actual lounge area also with plenty of power outlets. As you enter the lounge you basically get directed along a hallway which has separator walls between the hallway and the lounge seating area. Once you passed the check in counter you most likely make a left and walk down this hallway. You probably haven´t seen the departure monitors on the wall immediately to the right instead of going down left. Along this hallway, you will find international newspapers to your left, a TV room also to your left with lots of tables and chairs and two big screen TVs. Next up is a kids room, great for families with small kids. where the can play. Unfortunately, there are no doors to any of these rooms and they are connected to the main lounge. This is what I like about the American Express Centurion Lounges, they have children play rooms as well but with a door. Then it doesn´t have such a big impact on the other guests if the kids get louder.
As you reach the end of the hallway you can follow it to the right and it continues on to the business center with a printer and a few workstation as well as more tables with comfortable chairs to sit in and work. Just before you reach the business center there is a relaxation room with dimmed light and very comfortable chairs with the possibility to put your feet up for some rest.
The food and beverages are located along the main hallway when you enter the lounge. Food is to your right with all kinds of stuff like salad, cookies, little snacks and as the main dish, they had rice and meatballs during my visit. This was great to get actual warm food which feels like a real meal. Adjacent of the food are all the beverages. They have everything there from tea, coffee, orange juice, soft drinks, spirits, and beer. Everything is for self-service and complimentary.
Service was great as well. The staff kept the food and beverages restocked and the tables cleaned up. Only the business center got only visited by a staff member once the three hours I spent there. There was also no spot where you could bring your used dishes to drop them off.
There are a few charging stands throughout the lounge for charging your phones. They have all kinds of cables hanging out of them so you can charge your phone and it should cover whatever connector your phone uses. Everything from Lighting to USB-C.
- Warm food available
- Lots of space with plety of seating possibilites
- Great Food and Spirit Selection
- Friendly Staff
- Open 24h every day
- Onyl accessible from Concourse H and J. Everyone else had to re-clear security
- Far walkway to Concourse J from Concourse D and no shuttle or train
- Limited access for Priority Pass members during peak times