I like to visit the lounges in airports. If I have a stopover somewhere and I can somewhat manage to visit a lounge, even if it’s only for a quick bite or drink, I will go there.
On my recent flight to Seattle, I had a stopover in London Heathrow (LHR) for about 5 hours. That gave me enough time to check out the lounge and also get some rest.
The problem was only my flight arrived at Terminal 5 and my connecting flight also departed from Terminal 5. I checked my Priority Pass app for available lounges at the airport and found actually a couple but none at my Terminal. That figured out, I had to go on a journey to Terminal 2, which is not quite easy. You have to take a bus first to the terminal, there you have to get through security and a ticket check. If they tell you that you are at the wrong terminal, let them know you are only here for the lounge and it should be no problem to get through. After that, you have to walk underneath the tarmac to get to the satellite building of Terminal 2. The lounge is located near gate 34 at Terminal 2B.
First I tried the Plaza Premium Lounge, which is located to the right side after you pass the ticket control. But unfortunately they only had the British Power outlets and I didn’t have an adapter nor the right charger for that port. I checked again the app and found the United Club. I walked there in the hope that it is a US airline, they would have US power outlets and I was right. They had quite a lot of options. They not only have the US power outlets, also UK power outlets and USB sockets to plug in your charging cable to the phone directly.
After presenting my Priority Pass I was welcomed at the lounge and the concierge told me that there will be no announcements nor my flight will show up on the screen inside the lounge. This is mainly because it is a United Club and they are members of the Star Alliance and British Airways (my carrier for today is OneWorld).
Once inside I looked around for a cozy place to sit down with the possibility to charge my phones. The lounge was not to full when I arrived at around 9 am but filled up pretty quick with people. To the left of the entrance is a small little area, which is a bit separated from the lounge, here you have many options for food and coffee and soft drinks. The biggest surprise to me was that they serve hot breakfast and later on also hot lunch. They had some of the best scrambled eggs I ever ate. A big thanks to the chef. They also have some choices for vegetarians.
Along the long side of the lounge in front of the windows, you can find the bar, where they serve you all kinds of drinks. On the other side of the lounge, there is another little area with coffee machine and fridges full of soft drinks. In between various seats and tables to sit down and relax.
A big surprise also as I used the restroom. The restroom was clean and spacious and with a lot of details. There are staff members who check the restrooms continuous for service needs.
Across from the bar you can find the showers. They have several shower cabins, which are provided free of charge to any visitor. The only thing you have to show is your boarding pass. There is everything you need already in the room: towels, shampoo and conditioner, hair dryer and also some possibilities to sit down. This is a big surprise to me and I haven’t seen anything like this before at any lounge.
The staff is super friendly and very quick if it comes to take your used dishes away from your table. Also if you have questions they are happy to help you.
For me, this was one of my best lounge experiences so far and there is nothing to complain about.
By the way, this is also the first lounge outside of the U.S. featuring the new United Club design concept.[wp-review]