Just a few weeks after the launch of Samsung’s newest flagship device, the Galaxy Note 7, Samsung issued a voluntary recall on this devices due to “exploding” batteries. All Note 7 devices sold before September 15th, are affected and you can check on the website if your device is affected as well.
As of today, it looks more like a mandatory recall and not voluntary anymore. The voluntary recall was probably just to scale the issue down to make it look like it’s not such a big deal. The Consumer Product Safety Commission (CPSC) is now formally recalling all Note 7 devices sold prior to September 15th.
On September 8th, the FAA issued a statement advising passengers to not turn on the phone or charge it onboard. Also, passengers should keep the phone in their carry-on luggage and not checked luggage and prevent it from accidently turning on.
I am also an owner of a Galaxy Note 7. The next morning after I got my phone I watched the news during breakfast and saw the information about Samsung’s recall of the Note 7 devices. At that point, I hadn’t even turned it on or used it. Now the phone is sitting with a dead battery in a fire proof container (just in case) and I am waiting for my exchange device.
I immediately wanted to exchange mine, even tho Samsung called it only a voluntary exchange. I called an authorized Verizon dealer to see if they can exchange it as well or if I have to go directly to Verizon. The Rep told me, don’t worry there were be only 30 cases of exploding devices out of a million. Well, if I am number 31 and the house or hotel burns down because of it, then I would worry. I hate how stupid and careless some reps try to avoid any work on their side.
Verizon told me that the exchange models would be ready this week, but now I get told by Samsung and Verizon that they will be ready by no later than September 21st. Let’s see if there are any exchange models ready and if I get one.