American Airlines Is Updating Its Onboard Customer Experience

American Airlines will improve its customer experience onboard their planes this year. It mainly affects Main Cabin passengers, but also First and Business Class get updates.

Inflight Entertainment (c) American Airlines

Inflight Entertainment (c) American Airlines

American wants you to have a great journey to your destination and to help you pass the time better in the air, American will offer complimentary in-flight entertainment on domestic routes. You can choose from up to 40 movies, 60 TV shows, and more than 300 albums.

On all long-haul international flights, you will now be able to watch Live TV on WiFi-enabled planes. American Airlines will be the first US carrier to offer this service to their customers.

Watching so many movies makes you hungry and that’s why American reintroduced complimentary Main Cabin snacks. In February 2016 all transcontinental flights will offer this service and domestic flights will have this service by April 2016.

These are the two best news for Main Cabin passengers, but First and Business Class customers also get their fair share. American Airlines partnered with four modern brands – Cole Haan, 3LAB, C.O. Bigelow and Clark’s Botanicals – to bring you a brand-new set of amenity kits. They’ll arrive in First Class onboard our transcontinental flights between New York JFK and Los Angeles International (LAX)/San Francisco International (SFO) and flights between Miami International (MIA) and LAX, and in international First and Business Class in March 2016.

And, starting in March, you can curl up in our new, softer pajamas made of 100% cotton when you’re traveling internationally in First Class.

Admirals Club São Paulo-Guarulhos International (GRU) (c) American Airlines

Admirals Club São Paulo-Guarulhos International (GRU) (c) American Airlines

On the ground, American Airlines is working hard to update the Admirals Lounges to give you a contemporary, connected and consistent experience whenever you visit.
The first set of new lounges is now open for your visit in São Paulo-Guarulhos International (GRU) and Phoenix Sky Harbor International’s (PHX) Terminal A. Next will be MIA, JFK, LAX and a brand-new experience at our Arrivals Lounge in London Heathrow (LHR).

I am already excited about the new in-flight entertainment options and the new amenity kits for transcontinental travel.

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