Lounge Review: American Express Centurion Lounge Dallas/Fort Worth International Airport (DFW)

Texas, USA
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The American Express Centurion Lounge inside the Dallas/Fort Worth International Airport got moved to a new location a while back. You find my review of the previous location here. It’s still within the same terminal but at a different more spacious location. To get to the new lounge go to gate D11 and head down the hallway across it towards the exit to baggage claim and security checkpoint. The entrance to the lounge is a little bit hidden and can’t be seen very well from distance. There will be an entrance to your right through a white door frame within a blue wall. From there you to take an elevator up to the 4th floor. Exit at the opposite door of which you entered the elevator and you will get off right in front of the check-in counter for the lounge.

The lounge is easy to reach from every terminal at DFW via the Skylink train. Just look for the Skylink signs and take the train to Terminal D – Gates 1 – 22. When you disembark the Skylink train follow the signs towards Gates D1-D15 and head down the escalator. At the bottom hang to your right and immediately right again. The entrance to the lounge will be on your right.

  • American Express Platinum Card Holders
  • American Express Centurion Card Holders

Above cards are eligible for entry no matter in which country the cards were issued.

  • Hot Food Buffet
  • Water, Coffee, Sodas, Juices, Beer, Wine, Spirits
  • Dining Area
  • Flight Information Monitor
  • Free Wi-Fi
  • Telephone Rooms
  • Kids Play Area with TV
  • Shower Suites
  • Spa
  • Magazines and Newspapers
  • Business Center
  • American Express Member Services

daily from 5:30 a.m. until 10:00 p.m.

Location
Access
  • American Express Platinum Card Holders
  • American Express Centurion Card Holders

Above cards are eligible for entry no matter in which country the cards were issued.

Amenities
  • Hot Food Buffet
  • Water, Coffee, Sodas, Juices, Beer, Wine, Spirits
  • Dining Area
  • Flight Information Monitor
  • Free Wi-Fi
  • Telephone Rooms
  • Kids Play Area with TV
  • Shower Suites
  • Spa
  • Magazines and Newspapers
  • Business Center
  • American Express Member Services
Hours of Operation

daily from 5:30 a.m. until 10:00 p.m.

After the usual check-in procedure of showing your American Express card, Boarding Pass and I.D. you are ready to go.
The lounge is now stretched into length with floor to ceiling windows on one site. You won’t get any tarmac view, instead, you will now look out towards the check-in counters and can see the road where departing passengers get dropped off.

With the move of the lounge, they increased their footprint as the old lounge used to be always very crowded. Well, even with the bigger footprint of the lounge, overcrowding is still an issue. I have been in the new lounge now a few times and no matter when I show up, the lounge is almost always at capacity. I have been here during the week, weekend, during the day and evening hours. Always pretty crowded.
Most of the time its hard enough to find a spot for one person to sit, so it gets even harder if you travel with a companion or business partner.

Once you pass the check-in counter you walk down a short hallway before you enter the main lounge area. There is a small service corner in this hallway with a touchscreen monitor you can find throughout the airport. This monitor gives you information about the airport. Everything from shops, dining, departure times, service and much more. Below the monitor are a telephone and cookie jars.

DFW Airport Monitor

Most of the Centurion Lounge main amenities are located towards the left. To the right are more seats, the spa, restrooms, shower suites, and a conference room.
On your left, you find everything else. As usual, the Centurion Lounge offers a hot food buffet which changes throughout the weeks and a bar with complimentary drinks. Around the buffet/bar area are tables and chairs perfect for dining. The rest of the lounge has rather comfortable chairs and small tables to set down a glass or cup of coffee and not really made to enjoy a meal. The food in the Centurion Lounges is one of the best of all national lounges. That’s the main reason to come here and it can sweeten up your upcoming flight in coach rather than first class. Next to the buffet counter is one of three coffee machines located throughout the Centurion Lounge. It’s one of them fancy once, which comes with a touchscreen and can do more than just regular black coffee.

Power outlets are rare in the dining area, there are a few near the window tables and the long work desk located in the lounge area. For the rest of the lounge, it looks better if it comes to power outlets. There are many scattered all over the place and pretty much every seat has one.

At the very end of the left side of the lounge is a business area, with a huge work desk for multiple people to set up their laptops and work as well as two workstations ready for you to use. Both come with a courtesy limit of 15-minutes but it’s not enforced. Please don’t let your kids use the workstations to install games or other software. Keep your use down to a minimum so other people can use them too, if necessary. A printer-copier combination is also located in the business corner of the lounge. You can use one of the workstations to print out papers or hook up your own laptop to the printer via Wi-Fi. Three
Phone rooms are also available, perfect for longer conversations especially if you have to talk about confidential information. You never know who else is in the lounge with you.

Service is ok. I wouldn’t call it great as it took quite a while to have a waiter take the dishes away from my table after I was done. Honestly, I wouldn’t have a problem returning them to a tray or basket somewhere but there is nothing like this available in the lounge. The only thing to get rid of your plates quickly is to find a waiter and hand them over to them.

Other than that, a great lounge with finally a bigger footprint. Another improvement is the restroom situation as there are now two throughout the lounge. One at either side of the lounge. If you bring kids, there is a closed room with kids play area and also a TV with kids movies. Great to get away from the busy lounge life if you travel with small children.

This is probably the best lounge in DFW. Great food and a huge selection of drinks. Everything is complimentary from the food to the drinks all the way to the spa service. To use the Spa, Conference Room or Shower Suites, you will need to set up a time with a staff member. If nobody is around, just go back to the front desk and let them know.

American Express Centurion Lounge Dallas/Fort Worth International Airport (DFW)

9

Food

10.0/10

Bar

10.0/10

Amenities

9.0/10

Design

9.5/10

WiFi

9.5/10

Service

8.9/10

Views

8.0/10

Location

7.0/10

Pros

  • Hot Food Buffet
  • Great Bar
  • Shower Suites
  • Spa

Cons

  • Location: Depending on your Departure Terminal

Upcoming Events

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