Lounge Review: American Express Centurion Lounge Phoenix Sky Harbor International Airport

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Location

The American Express Centurion Lounge and Escape Lounge share the same entrance. Access the lounges across gate B22 in Terminal 4. The Escape Lounge is part of the Global Lounge Connection of American Express. As an American Express Platinum Cardholder, you can access both lounges but you have to choose which lounge. Lounge hopping between the two is not allowed. You can only access one lounge per day. You might be allowed to take a peak in either one to see which one is busier to decide where to go. Both lounges offer similar amenities and the same food as both lounges have the same chef. The Centurion Lounge is a bit more exclusive as they only allow Platinum and Centurion cardholders to access the lounge. For the Escape Lounge, you can also buy day passes.

Centurion Lounge & Escape Lounge Entrance

Once you enter the main door of the lounge, across Gate B22 you will check-in. There are two check-in counters, one for the Escape Lounge and one for the Centurion Lounge. As usual, you need to provide your Platinum Card, ID and boarding pass. If you decide to go with Centurion Lounge rather than the Escape Lounge, you will get a little laminated card which you have to show upstairs to access The Centurion Lounge. To get upstairs you can choose between the elevator or the stairs right next to it. 

Lounge Check-In

Hours of Operation of the Centurion Lounge

Daily from 8 a.m. – 7 p.m.

If you arrive a little bit earlier or later than that, you might be lucky and can enjoy the Escape Lounge next door. 

Escape Lounge Hours: Daily from 7:00 a.m. – 8:00 p.m.

 

Access to the Centurion Lounge

According to the Amex website, the following cardholders have complimentary access to the lounge.

  • Platinum Card® Members
  • Business Platinum Card® Members
  • Corporate Platinum Card® Members
  • Delta SkyMiles® Reserve Card Members
  • Delta SkyMiles® Reserve Business Card Members
  • Centurion® Members

The Card Member will have to present his or her valid Card, same-day boarding pass, and a government-issued I.D. for lounge access. Delta SkyMiles® Reserve Card Members are only eligible to visit The Centurion® Lounge when flying on a same-day Delta-marketed or Delta-operated flight and eligible lounges only include all Centurion Lounges located in the United States, Hong Kong, and London.

Passengers holding standby tickets and non-revenue standby passengers are not eligible to use the lounge unless they have received a boarding pass showing a confirmed seat or zone assignment.

This info was last updated on January 5, 2022. Check the American Express website for up to date information.

American Express Centurion Lounge Terminal 4 at PHX

This Centurion Lounge is one of the smaller ones in the network. I consider this actually to be a Centurion Studio. As you exit the elevator or stairs upstairs you have the Centurion Member Counter right in front of you. There you have to show the card you received during check-in and they can also help you with any membership-related questions. As you enter you have Amex’s living divider wall in front of you.

Right here you find the main relaxation area. Here you find plenty of comfy sofa chairs and single-person seating. I love their sofa chair “suites”. It’s a comfy chair with tall sides giving you a lot of privacy. In front of each of these chairs is a small cocktail table. 

The relaxation area also comes with a large desk with multiple chairs if you need more space to work. Across from it is a TV and off to the side is a departure monitor. On the shelf, you will find newspapers and magazines.

Large work desk, TV and departure monitor

The views from here are pretty good as well. To the left, you see the red rock formations in the distance with planes in the foreground. If you look to the right, you can see the light rail bridge which spans over the taxiway. It’s amazing to see when planes go under a bridge.

Power outlets are easy to find in this area and almost every seat has at least one power outlet and USB ports. The is one coffee machine in this area. Another one is in the dining area which also has a purified tap water dispenser next to it.

Coffee Machine

On your way to the dining area, you will pass more seating spots. In this area, you will find the departure monitor in case you want to check your flight details. 

Relaxation Area with view of the Dining Area

The restrooms are located between the relaxation area and dining area and are well marked. One shower suite is shared between the Escape Lounge and the Centurion Lounge.

Dining Area

The dining area is quite large and offers plenty of dining tables between the bar and the buffet. Depending on the time of the day, the buffet changes accordingly. It also changes from day to day to offer the guests new food choices. Not like you might have experienced with American Airlines, where they serve you the Turkey Sandwich over and over. Sorry, I am losing track here, this is about the Centurion Lounge. 

Food is always amazing at any Centurion Lounge. Always! That’s how they convinced me to keep their expensive Platinum Card. Compared to other lounges, you get warm food here. It varies from Chicken to Beef, Rice, Mac&Cheese and more. On the side, you get salads, cookies, and other sweets. 

Regarding drinks, everything is complimentary for guests. Besides coffee and purified tap water, you need to go to the bar to get your drinks. No matter if it’s just a soda, beer or wine.

Power outlets are rather scarce in the dining area. There are some at the dining tables at the back of the lounge, along the wall. You will find them low on the seats below the tables. The high tables in front of the window also offer a few power outlets. All of the power outlets also come with USB ports to charge your devices.

At the back of the lounge, there is a small door connecting to a “Flex Room”. This room can be either part of the Centurion Lounge or Escape Lounge. This helps to avoid overcrowding issues. Every time I was visiting the Centurion Lounge the Flex Room was part of the Escape Lounge.

Service

The staff is amazing. I visited a few times here now and they always swing by the tables to clean off used dishes. They also wipe down tables after people leave. The buffet bar is also whipped down regularly where people touch the surface. The lounge manager comes through the lounge and checks if anyone needs anything and encourages people to reach out if they do.

Wi-Fi is complimentary throughout the whole lounge and its fast asn reliable. 

Conclusion

Overall a great experience here at the lounge. I wish the lounge would be a little bit bigger or they would merge with the Escape Lounge into one big lounge. It can get very crowded here. Terminal 4 is the busiest Terminal at Phoenix Sky Harbor International Airport and it’s also a hub for American Airlines. Service was excellent every time I visited and the staff was super amazing as well. They actively care about you there from check-in until you leave. You even receive good by greeting by the staff when you walk out. During one visit, the lounge was pretty crowded, unfortunately. Even in the times of the ongoing Coronavirus Pandemic. This is for sure the best lounge at the whole airport, especially because of the great food offerings. 

By the way, this is the 10th Centurion Lounge/Studio in the Centurion Lounge network of American Express.

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