Lounge Review: British Airways Galleries Business Lounge – South – London Heathrow Terminal 5 – LHR

Arriving from my flight from Seattle and the forgone visit of the British Airways Terraces Lounge in Seattle, I made my way to Terminal 5 at London Heathrow Airport to catch my connecting flight to Germany. Compare to last year it was a breeze go get through security and to Terminal 5. Last year, about the same time, they had a fire which downed a lot of planes including mine. Back then I was also not elite with Oneworld and chose United Global First Lounge in Terminal 2, which required some traveling within the airport.

Thanks to my status with Oneworld I was able to use the Fast Track lanes through security. Once in Terminal 5 you have to follow the signs for the British Airways lounges. I went to the lounge at the south end. There is another one at the north side of the terminal. It is up to you which one you choose.

However before you check in to the lounge I recommend you to locate your departure gate and time the way to the lounge. Terminal 5 is quite big and it takes a little bit to get to the Satellite Buildings housing the B and C gates. Inside the lounge you will find multiple monitors displaying departure information. Make sure you check frequently for changes. There are no announcements made within the lounge.

Location of the Lounges inside Terminal 5

Location of the Lounges inside Terminal 5

 

The lounge is easy to find. Follow the signs for South Lounges.

  • British Airways and Iberia first class and business class (Club Europe, Club World) guests
  • Passengers connecting to or from a 5+ hour business class or first class flight on any Oneworld airline, even if the shorter leg is in economy
  • UK domestic economy passengers with a fully-flexible ‘UK Business‘ fare
  • British Airways Executive Club Gold and Silver members flying with BA or Iberia
  • Oneworld Sapphire and Emerald members travelling onwards with the same

Top-tier frequent flyers including British Airways Executive Club Gold and Oneworld Emerald members can also make use of the nearby Galleries First lounge, while BA’s own first class passengers can too visit The Concorde Room

5:30 am until last departure

Location
Location of the Lounges inside Terminal 5

Location of the Lounges inside Terminal 5

 

The lounge is easy to find. Follow the signs for South Lounges.

Access
  • British Airways and Iberia first class and business class (Club Europe, Club World) guests
  • Passengers connecting to or from a 5+ hour business class or first class flight on any Oneworld airline, even if the shorter leg is in economy
  • UK domestic economy passengers with a fully-flexible ‘UK Business‘ fare
  • British Airways Executive Club Gold and Silver members flying with BA or Iberia
  • Oneworld Sapphire and Emerald members travelling onwards with the same

Top-tier frequent flyers including British Airways Executive Club Gold and Oneworld Emerald members can also make use of the nearby Galleries First lounge, while BA’s own first class passengers can too visit The Concorde Room

Hours of Operation

5:30 am until last departure

Escalator up to the lounges from the gate level

Escalator up to the lounges from the gate level

British Airways A380 model

British Airways A380 model


Horse with lamp shade hat at the foyer of the lounge

Horse with lamp shade hat at the foyer of the lounge


Entrance to the Galleries Lounge South

Entrance to the Galleries Lounge South

The Concorde Room, for First Class Passengers, is located at the south end of the terminal as well. Next to it is the Elemis Travel Spa and BA’s Galleries First Lounge. Depending on your Oneworld status and ticket you can enter either one of the lounges. For the Concorde Room however you have to buy first class tickets (no award tickets). I was flying Economy Class and only my Sapphire status with Oneworld allowed me to access the Galleries Lounge, which is also for Business Class Customers. The Business Class Lounge is all the way at the top-level and outside of the main entrance you can find a model of a British Airways A380 and a horse with a lampshade hat – “this must be a british thing”.

Thanks to multiple entrances and check-in counters at each entrance, getting in the lounge was easy and quick. This was my first time in the lounge and I was overwhelmed by the sheer size of the lounge itself. That’s why I started touring the facilities and made myself familiar with the amenities and locations of food and drinks.

On one side the lounge overlooks the tarmac and with the perch on the other end overlooks the inside of the terminal including the security checkpoint.

View from the perch at the inside of the Terminal

View from the perch at the inside of the Terminal


View of the tarmac

View of the tarmac

Divided in several zones you will find the hot buffet area, including a salad bar, in the middle of the lounge with drinks and coffee to grab on each side. Throughout the lounge you have several fridges and stations with coffee machines to grab a cold drink, beer or a hot coffee. This makes it easier and you don’t have to walk back and forward. Conveniently located next to the hot buffet area in the center are big tables to actually really enjoy your meal without any hassle.

Salad buffet

Salad buffet


Galleries Lounge South Terminal 5 with the food buffet in the backgroud

Galleries Lounge South Terminal 5 with the food buffet in the background


Food buffet

Food buffet


big "mini-bar"

big “mini-bar”


Wine Rack at the center of the lounge

Wine Rack at the center of the lounge


Another "mini" Bar

Another “mini” Bar


Coffee stand

Coffee stand

There are two business centers in the lounge. One big one next to the dinning area and a smaller one at the very south end in the corner overlooking the tarmac. Both are equipped with workstations, headsets and printer/fax combo.

small business center

small business center


Large Business Center area with departure information monitor

Large Business Center area with departure information monitor

There is also a 20 seat cinema inside the lounge, located at the north side. During my visit their was a soccer game showing on the big screen and people rather used it to lay down and sleep instead of following the game.

20 seat cinema

20 seat cinema

Even that the lounge is very big it was very crowded as well during my visit on an early Monday afternoon. There are a lot of seating possibilities to sit down and relax, but depending on the time of your visit they can run low quickly.

There are local newspapers and magazines throughout the lounge. If you have any questions about your trip or flight, consult a customer service agent at the service desk inside the lounge.

The service staff was quite fast in replenishing the food and beverages and cleaning the tables. If the lounge is frequented by a lot of people, there can be some spots go uncleaned for a while. If you found a place to sit down and it’s dirty, just ask one of the staff members friendly and they are very helpful in getting the place cleaned up for you.

Galleries Lounge South Terminal 5

Galleries Lounge South Terminal 5


Galleries Lounge South Terminal 5

Galleries Lounge South Terminal 5

If you feel like taking a shower, feel free to make an appointment. The shower suites are located downstairs next to the Galleries First Lounge.

British Airways first class and business class guests plus Executive Club Gold members traveling in economy or premium economy on a long haul flight can enjoy a complimentary 15-minute treatment at the Elemis Travel Spa downstairs.

British Airways Galleries Lounge South

8.6

Food

9.5/10

Bar

8.5/10

Amenities

9.0/10

Design

9.0/10

WiFi

7.5/10

Service

8.5/10

Views

9.0/10

Location

7.5/10

Pros

  • Great Food
  • Multiple self-service bars and coffee machines
  • Integrated Customer Service Desk
  • Great Business Area
  • Good views from both sides of the lounge

Cons

  • mostly self-service
  • can get crowded
  • Depending on your gate, the lounge can be quite far away

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