TownePlace Suites Dallas DFW Airport North/Irving Review

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The reasons for this stay were rather unfortunate. I was traveling from Salt Lake City to Fort Lauderdale and had a layover scheduled in DFW. It was a late afternoon departure and a massive storm rolled through the Dallas / Ft. Worth area in the afternoon and evening. First, my departure to SLC got delayed and after that, we were put in a holding pattern as DFW got closed and opened a few times. As we got low on fuel, we got re-routed to Amarillo, TX. We sat at the gate for over an hour but couldn’t get off the plane. We got refueled as the captain tried to make new arrangements to continue our trip to DFW. The airport in Amarillo is very small and only one ground crew had to take care of multiple planes diverting to AMA because of the weather. We got the O.K. to continue our trip to DFW. The main problem was also that the small town of Amarillo wouldn’t be able to accommodate that many passengers in hotels, especially as it was late at night already. 

 

Booking & Stay Details

As we were at the gate in Amarillo, I was uncertain if we would continue to DFW or stay overnight in AMA. However, as the captain announced over the PA that we will continue to DFW after we got refueled and the ground crew is ready, I started to look for hotels at DFW. There are two Hyatt hotels, the Grand Hyatt, which is connected to the airport itself, and the Hyatt Regency, which is right next to the airport. Unfortunately, both of them were already sold out. No wonder, with all the delays and cancellations because of the massive storm which rolled through the area. Alternatively, I looked for Marriott properties as they still had their promotion going on for double-elite nite credits and I tried to requalify for Ambassador, even though it’s a completely worthless status. A few Marriott properties still had rooms available and I booked the closest one to the airport but I also checked if they would have a shuttle service before booking. I ultimately decided on the TownePlace Suites Dallas DFW Airport North/Irving and booked it through the Marriott app on my phone.

Location

The TownePlace Suites Dallas DFW Airport North is located just outside the airport’s perimeter on the Northeast edge. There are many other hotels in the same area as DFW is a major hub and one of the busiest airports in the United States. It’s a convenient place to stay if you have an overlay or have to fly out early. Even though this is more of an extended stay property as its rooms are equipped with a full kitchen.

TownPlace Suites

Shuttle Bus

The hotel’s airport shuttle only runs until midnight and I was the last guest they picked up from the airport. As I got out of the airport, after confirming with a gate agent, that I don’t have to pick up my luggage. I called the TownePlace Suites Dallas DFW Airport North to make sure they send a shuttle as I was uncertain if you have to call or if it runs continuously. It was a bit confusing where you get picked up, as the designation like “C3” is printed so small on the columns. There are huge signs which show “courtesy vans” but only on one side, you do see a tiny location numbering. When I called the hotel, they gave me the “wrong” location. They told me to look for “C5”. I couldn’t find this location anywhere and he put me on hold. His assistant told me that it is actually C3. That I was able to find on the column. While waiting for the shuttle, I noticed that there is a C5 on the other side of the road, but there is no way for the shuttle to stop there and pick up passengers. It’s the curb right next to the parking garage. When the shuttle arrived, it already had two people sitting inside, which also got stuck in DFW because of the weather. It was a quick ride to the hotel and the streets were already dry again. It dried up so quickly, that you wouldn’t even notice that there was a massive storm with hail just a few hours earlier. 

The airport shuttle runs from 4 a.m. until midnight every day.

Check-In

It was just past 11 p.m. when the shuttle dropped us off at the TownePlace Suites Dallas DFW Airport North. I wasn’t one bit tired and as the other two guests were older than me, I let them go ahead and check-in first. The first guy went in and had his room key within a few minutes. Just like a regular check-in. With the other guy, which I let go ahead and check-in in front of me, it was a bit of a disaster (for him). He made a reservation through an online travel agency just a short time before arriving at the hotel and they couldn’t find his reservation. At that time the hotel was also sold out for the night and it became a big challenge to get him checked in. He called the agency, while the agent tried to find his reservation as well as trying to find another hotel in the area for him. I was waiting there maybe for 20 minutes until the agent started checking me in as he was on hold. Once he start the check-in process, it was done quickly. I showed him my credit card and I.D. to confirm my reservation. However, my credit card wouldn’t read so he entered it manually and I got my room keys.

Front Desk

1 Bedroom Suite (Room 422)

This suite is located right next to the elevator, which was perfect for my short one-night stay at this hotel. On the other side of the hallway, opposite the room door is an ice dispenser. 

As you walk into the room, you have the kitchen area immediately to your right. The kitchen includes a full-size refrigerator, kitchen sink, countertop, stove, stovetop, dishwasher, microwave, coffee maker and you find a toaster in the drawer. It is also fully stocked with utensils and dishware. Opposite the kitchen is a wall closet which has multiple shelves inside as well as an iron and ironing board. 

Kitchen Area & Office Desk

Adjacent to the kitchen area is an office desk with an office chair. The desk has wheels and can be pulled out for more space and comfortable working. The office desk is located within the living area part of the suite. Notable by the carpeted floor as the kitchen area has vinyl flooring. 

In the living area, you find a sofa bed with an ottoman and a small laptop desk to use your gadget from the sofa, and in the corner is a light fixture. The window in the living room faces the airport and the train tracks behind the hotel.

View from the room

Underneath the window is the AC unit. As the desk and sofa are placed far enough away from the unit, there is no cold air blowing down on you as it happens when you sit too close. Opposite the sofa is a flatscreen TV which sits on top of a small closet. 

The bathroom can be accessed from the living room and its door is located in the corner of the living room, next to the door to the bedroom of the suite. Inside the bathroom is a small vanity with a small sink and a wall-mounted mirror. Next to it is the toilet and at the very end of the room is the shower with sliding glass doors. 

Bathroom

Inside the bedroom, you find the King-sized bed centered against the sidewall of the room. On either side of the bed is a nightstand which is integrated into the very large headboard. A light is mounted to the headboard on either side of the bed. The bedroom has the same type of window as the living room. It also faces the airport and has an AC unit underneath it. 

Opposite the bed is a wall-mounted TV and next to the TV is a large wall closet, which is similar to the one in the kitchen area of the suite. It comes with shelves and extra hangers for your stuff. The bedroom itself is not very big but spacious enough to have enough room to move around comfortably.

Public Areas & Amenities

Right across from the front desk is a simplified map on the wall to show you important places in the area, like grocery stores and other hotels. Next to it is a seating area with a wall-mounted TV. This is a good spot to hang out or wait for friends and colleagues to meet up before heading out. Adjacent to this area is the dining area. Breakfast is served here in the morning and at night you can enjoy the small bar in the dining area. 

Business Center

The hotel’s business center was just around the corner from the front desk. It is just a small table with a chair and one workstation with a printer. There was a note that the printer was out of toner and that you can get prints from the front desk if needed. 

Business Center

Fitness Center

The fitness center is located down the main hallway of the hotel to the right. It has a pretty good size and enough equipment for a workout. From the fitness center, you get a good view of the outside pool area. To access the fitness center you need your room key and it is available 24 hours a day. 

Swimming Pool

The heated swimming pool is outside and can be accessed from multiple points. You can get from the fitness center straight to the pool. You can also use the entrance at the far end of the hotel or through the patio just outside the dining area of the hotel. The swimming pool is open daily from 10 a.m. until 10 p.m. and you need your room key to enter the pool area. 

Pool Area

Guest Laundry

The guest laundry facility is located next to the door to the fitness center on the ground floor. Inside are a few sets of washers and dryers which are coin-operated. The laundry room is available 24/7 and you can get change at the front desk. You need your room key to enter the laundry room.

Outdoor Patio

From the dining area, where breakfast is served, you can access the outdoor patio of the hotel. It has a fire pit for cozy nights in the evening. It’s not a very large patio and mainly can hold only one group of multiple people. On the same patio is also a Weber grill which is free to use for hotel guests.

Dining

Breakfast

The TownePlace Suites Dallas DFW Airport North offers complimentary breakfast for its guests in form of a buffet. It is really nothing special. It’s a usual continental breakfast buffet. The service was good as well, as the staff kept replenishing the buffet all the time. There is lots of seating in the breakfast area. I started my day a little bit late, as my flight was scheduled to leave just before noon. 

Breakfast Buffet

The coffee station is located in the hallway behind the bar. It’s not obvious when you look for coffee and stand in front of the buffet. However, there is coffee served here 24/7. 

Coffee Station

Breakfast Hours

  • Mon-Fri: 6 a.m. – 9 a.m.
  • Sat & Sun: 7 a.m. – 10 a.m.

Bar

The dining area of the hotel, where breakfast gets served, also features a bar. Grab a drink after a long day and relax. The bar is open Monday – Saturday from 5 p.m. until 9 p.m. and is closed on Sundays. 

Market

Next to the front desk is a small market where you can buy snacks and drinks if you are in need. They have a decent selection and it should get you by for the night or the day if you are hungry or thirsty. 

Outdoor Patio Grill

On the patio just outside of the breakfast dining room and next to the pool area is a Weber grill which can be used free of charge. All the utensils you might need are available at the front desk. You only have to bring whatever you want to put on the grill.

Weber Grill

Conclusion

I basically only spent the night here and therefore can’t complain about anything. Everything was working and my stay was wonderful for the few hours I spent here, mostly in bed though. The staff was amazing and interactions were always friendly and welcoming. The TownePlace Suites Dallas DFW Airport North is also a good place if you have a longer stay in the area as it features a full kitchen. I only made use of two amenities and that were the shower and bed. 😉 

TownPlace Suites

Since American Airlines changed their policy, they can let you basically stranded. Ever since you have to get approval first from an AA employee and you won’t get reimbursed for hotel stays anymore as they will hand out vouchers. Since it was also weather-related, I doubt that they will do much for their passengers at all, as they try to squeeze them as much as possible nowadays. I went to the AA Customer Service Desk in Termina B and the waiting line basically spaned through the whole terminal. I decided to just not stand in line, as by the time it would be my turn, I would have to fly out anyway 11 hours later. I will still try to send the hotel bill to customer relations and hope to get it reimbursed because of my loyalty to the airline. Let’s see what happens.

AA Service Desk Line

 

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