The Park Hyatt Zurich is a great place to stay in Zurich. From the outside, the hotel doesn’t even look that fancy, but from the inside, you see its real beauty. I decided to go to Zurich to use my last two Systemwide Upgrades from American Airlines. These upgrades let you book economy class fares but you will get a confirmed upgrade to Business Class. In December 2017 I decided to use my remaining upgrades. One Systemwide Upgrade is needed for each way, meaning I will need to use my last two for the roundtrip ticket. Together with the American Airlines rep on the phone, I decided to head to Zurich. Zurich was one of the many destinations which would actually allow the systemwide upgrade to be applied and was also within my timeframe of travel. So after a few more checks, the trip was booked and set. Zurich here I come!
The Park Hyatt Zurich is a Category 7 hotel, which is Hyatt’s top tier and costs 30.000 points per night. For my three night stay, I used a free night certificate (Category 1-7) and 60.000 points for the two remaining nights. Prices for a regular room during this time of the year are around 540CHF (Swiss Franc) / $583 (USD) and for the Park King Suite 1140CHF (Swiss Franc) / $1230 (USD).
It was a no-brainer to use my free stay certificate and points for the stay. As a Globalist I would also get free breakfast at the hotel. This makes it really worth going for Globalist Status year after year if you can use your points at such amazing locations.
My flight landed early in Zurich and I was through immigration and customs shortly after 8 a.m. CET. I scheduled a ride with 7×7 Fahrdienste, which was recommended to me by the Hyatt Concierge Twitter Team. Because I didn’t know how long all the immigration and customs check would take, I set my pickup time to 10 a.m. As I was just going through customs I got a phone call from a member of the 7×7 team and asked me if I wanted to get picked up earlier as they saw my flight already landed. They knew about the flight because I gave them the flight number during my transportation reservation. With that I could make sure, they were in the loop as well, if I get delayed beyond my scheduled pickup time and have no way of contacting them from the airplane. A short while and after acknowledging the earlier pickup, my shuttle was here. It was a small van from Renault. The driver picked me up and brought me straight to the Park Hyatt.
I arrived around 9:30 a.m. at the hotel and already was worried that they wouldn’t have my room ready yet. I asked if I could apply a suite upgrade award, which I had left over and the front desk agent took care of that and was able to set up the upgrade for me. As the suite was not ready, I had my bags stored with the hotel and gave them my number to call me once the suite will be ready to move in.
I grabbed my camera and started wandering through downtown Zurich. It was not the best day to take pictures. It was an overcast day and the weather forecast showed the same for my two remaining days there. I was not too happy about it, but you can’t change the weather so I just went with it and made the best out of it. I walked up the famous shopping street “Bahnhof Straße” all the way to the main train station and back along the rivers to Lake Zurich. Time went by quickly and I also got tired after all that walking and bearly catching any sleep on the overnight flight. The hotel hasn’t called me yet at that point in time. Around 3 p.m. I decided to proactively go back to the hotel, which is just a block north of Lake Zurich. I checked with the front desk staff and the confirmed that my suite was ready. However, they never called me. It looked like the room was ready for a while but they forgot to call me.
A member of the staff escorted me to my suite on the fourth floor and gave me a quick rundown of the amenities. Wow what a service, I never had such a personal experience where a hotel cares so much about their guests. After that, she headed back downstairs and had my luggage send up to my room, which arrived just a few minutes later.
Park Suite King (Room 414)
The suite is really amazing. So many amenities, I don’t know where to start. Right when you enter you have a little walk in closet and next to it the “guest (half-)bathroom”. As you keep on going the room opens up to the main living room with a work desk near the floor to ceiling windows a TV and couch. The room has a shelving unit builtin to the wall with a couple of drawers in which you can find coffee and tee for the coffee maker on the shelf, wine and wine glasses, chips and local swiss chocolate as well as the minibar on the very left-hand side of the shelving unit, behind a door.
The drawers had specific cut out inserts for all the snacks like the coffee pads, glasses and so on. Just amazing how much effort they put in all the little details. On the same cabinet was the music system to which you can connect your own device via an Aux-in port or you have the choices to listen to pre-programmed music or radio. But here is the best thing about it. The music system on the cabinet is only the control station, there are actually two big speakers mounted on the wall near the ceiling. Amazing!
The work desk was had power outlets on the ground next to it and they had the typical swiss power outlet and the European version, as used in Germany, both with 230V and a combined outlet which allows to plug in US-plugs and a voltage of 110V. Perfect for international travelers.
The living area was divided by a wall and floor to ceiling sliding doors. You can enter the bedroom from either side. Each side has top-notch sliding doors, as you can’t jam them closed, they will slow down itself just before they shut all the way and close slowly.
The huge king bed was in the middle of the room with a nightstand on either side and two chairs with another stand between them at the window. On the opposite side of the bed was the second 55″ flatscreen TV. The TV’s had a customized menu, with information about the hotel, flight information, On-Demand movie library (for a charge), radio and of course the local TV programs. Best of all was that the TV screens supported Miracast and other streaming protocols to let you share the screen of your cell phone or PC if they support this standard as well. I used that to watch movies from my phone on the big screen wirelessly.
The bedroom featured also the “Master Bathroom”. Wow what an amazing piece. I want a bathroom like that. The bathroom has a huge bathtub and a shower next to it not integrated into one as you might be used to in other hotels. Basically, one person can take a bath and simultaneously someone else can take a shower. Pretty interesting is also that you can actually open the walls around the bathtub and have a full view of the bedroom and therefore also fo the TV. That’s how you can have a great bath for hours and enjoy it with a great movie. The bathroom also had a sink with cosmetic mirrors and a huge mirror on the wall which also had an integrated small TV. By the way, the guest bathroom mirror has an integrated TV as well. Besides that, there was a PJ hanging on the wall, plenty of towels and a heated rack for wet towels. There was a scale as well, which I rarely see in hotel bathrooms. The last one I saw in a hotel was at the Grand Hyatt in Seattle.
The toilet itself is a piece of technology. The lids open automatically if you walk in front of it and has the complete European bidet functions. Pretty impressive but this hotel went out and above to put nothing but the finest amenities in the rooms.
Just outside of the master bathroom in the little hallway going back to the bedroom was another closet with sliding doors. In there was more space to stow your clothing besides a safe, extra blankets and laundry bags.
The bedroom and living room have huge floor to ceiling windows which you can’t open. However, there are two doors one in each room. This doors can be opened to let fresh air in and it also stops some of the street noise to come in as well. Pretty practical, as other hotels don’t offer you anyway to get fresh air in, except by the A/C system. Oh speaking of the A/C, the system will turn off after a few minutes if one of the two doors is opened. To run the A/C and main power in your room, you have to put one of your room keys in the little slot right next to the main entrance door to the room.
On the small desk next to the couch was a small envelope with my name on it and it had a postcard in it with a picture of Zurich and best wishes from the hotel. This was a very nice and personal touch, which I like a lot. You feel more welcome and valuable to the hotel and not like just another number.
The only downside of this room was the view, but that goes for most of the hotel. Even the top floor. The hotel is surrounded by other, equal tall buildings which block most of the view of the city or lake. This is not a big downside in my opinion, as you can just walk to the lake in a few minutes and enjoy even better views. Also, the next tram stop is just one block away from the hotel.
The lobby has a big and open areal stretching over two floors. The check-in counters are all the way down the lobby to your left. To your right, you have “The Lounge” one of the properties dining venues. The main entrance of the hotel has a door to the right and a revolving door in the middle of it, both open/start revolving automatically. Right after you enter the building you can find the shops to your left. This is also the hallway leading you down to the meeting rooms and the business center, which connects to the back office of the hotel.
The Business Center is furnished as well as their guest rooms. You have a couple of nice chairs in there besides a computer, laptop, and printer to use for your business needs. To help you get all your business done, there is even the same coffee maker in the business center as they have in their suites. This is one of the nicest business centers I have seen so far.
Now if you want to stay fit or relax you can use the spa/fitness center on the second floor. If you are just looking for the fitness center, you might not find it right away. This is because the door leading to it is just labeled with “The Spa”. To get there take the elevator to the second floor, go to your right in the hallway and use the first door on your right. Inside you have the fitness center as well as the Spa. Don’t forget to bring your room key to access this area. You will also need your room key to activate the elevators.
These are pretty much the public areas offered by the hotel itself. Unfortunately, they don’t have a swimming pool. In the summer months, you are better off anyway to go to Lake Zurich instead. But there is so much stuff to do and see around the hotel and within walking distance. You should spend some time to explore Zurich as well. The next tram station is just a block north of the hotel, Lake Zurich is one block south of the hotel and it takes less than twenty minutes to walk to the main train station. Of course, you can take the tram there as well. Zurich has a very good public transportation system.
The Park Hyatt has basically three spots for dining. The Lounge, next to the lobby, the Onyx Bar, and the parkhuus restaurant. There is also the Cafe Z and it seems it can only be accessed from outside the hotel building. It is at the southern-most corner of the hotel building.
The lounge is a great place to hang out all day long and its open every day. Breakfast is served here a la carte every day as well. Service is great and staff super friendly. I had a Swiss Burger here for dinner one night. The burger was great and I ordered it medium and actually got the burger cooked medium.
If you are looking for a place to socialize and hang out during the evening hours, the Onyx Bar is probably a good choice for you. You will find all kinds of wines, spirits and other drinks there and great to have a fun night out.
Park Hyatt’s main restaurant is the parkhuus restaurant. For dinner, I tried the salmon entry and it was great. This was also my favorite breakfast place for every day. The breakfast buffet is great here but not cheap. I believe it is 47CHF per person. Luckily as a World of Hyatt Globalist, I get free breakfast and this is the place to have your breakfast. Service here is outstanding. The waiters really take care of you and pro-actively approaching you to offer their help. If you are looking for any eggs, you won’t find them sitting out on the buffet. Just tell one of the chefs what you would like to have and they will prepare it fresh for you. No matter if you just want to have scrambled eggs or an omelet. They will prepare it fresh and to your order. This is awesome. The breakfast buffet is just so big, you can’t eat it all. So much to try and I am sure there is something for everyone.
Luxury, Luxury, Luxury and just as much service. This hotel is awesome and service is unbeatable. The whole staff is open and friendly and always have a smile ready. I felt so welcome here, that I actually didn’t want to leave. Everything was perfect, well except the little hiccup that they forgot to call me. But hey, we are all humans and things happen. This was not the end of the world. And what should I complain about? I basically got the whole stay almost for free. Besides some dinner charges and tips for the staff. This is a great place to redeem your Category 1-7 free night certificate or to burn your points. The Park Hyatt also has some good Points+Cash rates available if you don’t feel like dropping that much money on a hotel room. If you do, don’t worry, it is worth every cent. I really look forward to staying here again on one of my next trips to Zurich. Hopefully, this time in the summer to make use of the lake cruises. Really, I was overwhelmed by the hospitality of the hotel and staff and I really can’t say it often enough. By the way, the hotel is also very kids and pet-friendly.
Park Hyatt Zurich
- Great Location: Close to the lake and public transportation
- Great Service and amazing Staff
- Suite design and amenities are amazing
- Great Fitness Center
- Multiple in-house dining locations
- Great breakfast and service
- Located in a quiet area
- No real views. Surrounded by Buildings all the way around
- No Swimming Pool
Peter has a passion for Traveling, Photography, and Geocaching. These are the best ingredients for amazing adventures all over the globe. “Traveling is fun, no matter if you stay in a luxury hotel or travel like a backpacker.” Peter shares his experiences on his Blog www.gatetoadventures.com
Some of Peter’s photos are published on corporate websites, in-flight magazines, travel guides, and much more.