Hotel Review: Sheraton Salt Lake City Hotel

Salt Lake City is a weird place if it comes to the location of hotels. There is the Salt Lake City International Airport, which has a bunch of hotels nearby and seems more and more get added as the airport keeps growing. A new terminal is currently under construction which will replace the current airport terminals. The opening is scheduled for August 2020. However, if you check for hotels in Downtown Salt Lake City, they are all clustered in the city center around the convention center and south of Temple Square on a strip between 400W and State St. There are one or two exceptions, but all the major brands are in this area and you can’t find any really outside of this area in Salt Lake City. Maybe I am the only one who thought this is curious, but anyway. This also has its advantages, then all the interesting spots in Downtown are easy to reach and the city’s public transportation system is pretty good. I stayed at the Hyatt HouseHyatt Place and Holiday Inn Express in Downtown Salt Lake before and this time I decided to stay at the Sheraton. I booked through SPG’s mobile app, which still has a bunch of issues after the big merger of Marriott and SPG. After I finished all of my business for today, I started my short drive to the Sheraton. Because the main entrance of the hotel property is located on a One-way street, I had to circle around to actually get there. It was dark already, that made it a bit harder and Google Maps thought there was another entrance to the hotel, which was however locked.

The Hotel comes with an attached convention center. It looks like the hotel lost a bit of its prestige. Signs at the front of the hotel indicate there was once a valet parking service. Maybe this is only seasonal as so many things in this state. The entrance to the parking all around the hotel has a booth, which you used to pay or use your key card to get in. It’s now open and parking is complimentary. I never use valet parking, if I don’t have to. The advantage of all the signs out front with marking spots as reserved is that you almost always get a spot to park there. The front desk agent who checked me in told me that there are no reserved spots and I can park at any spot including them.

Check-In

I parked my car outside and walked in to get checked in. Finding the front desk was easy and you can see it from the main entrance. Check-in was quick and easy as usual and they gave me a free room upgrade to a King Bed located on a Club Level but unfortunately not on the actual club floor. Initially, I had booked two double beds, as these were the cheapest rate available.

After receiving my keys, I went to the elevator with my bags to get to my room. To use the elevator you have to hold the room key in front of the reader and then select a button. For me, the key card reader was located to low to have convenient access to it. The elevator ride was quick and I walked down the hallway to my room.

Maybe you noticed that there is no 2nd-floor button inside the elevator. The second floor is reserved for the rooms inside the 2 story annex which wraps around the courtyard. The building is connected to the main tower as well and you have multiple ways to get there. The ground floor is the easiest way, as you can walk straight through the courtyard. If you want to stay dry during a rain shower you have to take “The long way home”. You can go either way from the lobby on the first floor and use any of the staircases inside the annex or you go to the 3rd floor with the main building elevator and make your way to the annex. It is a bit of a maze. If you use the elevator there are signs for “2nd Floor Rooms”. You can follow them, but they disappear a few corners later, but then you are almost there. Just try for yourself and find the best way to your room, depending on its location.

1 King Bed Club Level (Room 912)

The 345 square-foot room is facing south and had the king bed in the middle of the room against the wall. Adjacent to the bed was a work desk, closet with a flatscreen TV on top and a refrigerator hidden in a closet with a coffee maker on top of it.

On top of the work desk are 2 complimentary bottles of water while there was another bottle of water (Life WTR) next to the coffee maker for a fee of $5. On either side of the bed is a small nightstand. On the right nightstand is the room phone while the left one has the alarm clock. Both nightstands have 3 power outlets and 2 USB outlets mounted to it to charge your mobile devices. On either side of the bed is also a lamp mounted to the headboard. I struggled a little bit to charge my devices at one of the power outlets or even to turn on the bed light. It turned out you had to turn the light switch next to the room entrance on to activate power for the charging ports and bed light.

The room has floor to ceiling windows with a sliding door to get onto the small balcony. From my room, I had an interesting view of the sunset and the south side of the city, which is rather unattractive. Near the window is the control for the A/C. For some reason, the displayed room temperature is always 4° Fahrenheit higher than the set temperature.

The work desk also hat a light stand with power outlets and a room phone on it. From the side of the closet on which the TV is sitting on, were a few more power outlets. I was never able to get them to work. The TV, however, worked without any issues. Next to the desk is a wall mounted dressing mirror and another full-size closet. Inside is a PJ, ironing board, iron, luggage stand, and the room safe.

Next to it is the door to the bathroom. The bathroom is huge for this room. On the right side as you walk in is the shower with glass door. Straight into the bathroom at the end was the vanity with a wall mounted mirror and cosmetic mirror and next to it the toilet. I was really surprised by the size of the bathroom.

Additional Tip

Try to avoid to get a room with X01 inside the main building. These rooms are a touch smaller and most noticeable by the size of the bathroom. However, these rooms and all the rooms with an odd number provide a great view of the city.

View from Room 1001 of Downtown Salt Lake City.

1 King Bed Courtyard Loft (Room 244)

After a weekend trip to Yellowstone National Park, I came back to the Sheraton in Salt Lake City. I booked the courtyard loft during my booking process, as the only other room available was an accessible room. During check-in, I kindly asked if I could get upgraded to an Executive Suite but I got told because of my long stay of 8 days there are no suites available. Weird I just checked before and after they checked me in, and I was still able to book an Executive Suite online with the app. Maybe the information is outdated since Marriott and SPG have issues ever since their merger. Well, I stuck to the courtyard loft room. I used the single elevator down a small hallway to the right of the front desk (not the main elevator located inside the lobby). I followed the signs for my room (244) and it was quite a maze to get there. But I made it eventually.

When you open the door you see the big living area right in front of you. Along the wall is a work desk, closet with flatscreen TV and an enclosed refrigerator with coffee maker on top of it. Oh and this time the power outlets on the side of the TV-closet actually worked. Adjacent to the TV is a three-seater couch and a cocktail table in front of it. A little table is located next to one side of the couch and has a lamp on top of it. In the rest of the corner is a small “dining table” with to chairs. It’s too small for dining and there is not even a kitchenette. The table is perfect to set up and organize all my electronics and gear. Behind the table is a small walk-in closet.

The room has a balcony which can be accessed via the sliding door. The door has a standard height and there are no additional windows in this room. Because of the lack of that, it is pretty dark upstairs.

The stairs leading up to the loft area are immediate to the left after you enter the room. As you walk towards the bedroom you will pass a walk-in closet and the bathroom on your left. Inside the closet, you find a safe, iron and ironing board and additional bed linen.

Stairs to the second level of the room.

The bathroom is definitely smaller than the one I had in my other room the week before but still spacious enough to be comfortable. On the left side of the room is the vanity and a mirror, followed by the toilet and the shower/bathtub combination across the end of the room. I liked the walk-in shower of my previous room at the Sheraton better, as the bathtub is too small to be comfortable.

Bathroom

The king-sized bed is located centered along the left wall and has nightstands on either side with reading lights. In front of the bed is another closet with a flatscreen TV on it. The space on either side of the bed is rather narrow but wide enough to get in and out of the bed easily.

Overall a pretty good room and the downstairs area is pretty spacious but the whole annex building around the courtyard feels more like a Best Western than a Sheraton. I am not saying Best Western is bad or cheap, but for me, Sheraton is associated with luxury and high-class. When you walk the building you can hear the wood planks underneath your feet crackle. Also if your suitcase happens to fall over in your room, it feels like a minor earthquake and the whole floor is shaking for a second. I expected a bit more solid construction here. This is nothing bad, just something I noticed.

Public Areas

The Sheraton has quite a bit to offer. Besides the attached convention center and many available meeting rooms, you have a huge and beautiful lobby with a fire pit. The lobby has plenty of desks to set up your laptop to work and chairs to hang out. The business center is next to the front desk and next to it is some kind of video room/area with a bunch of tv and chairs to sit down and watch. Starbucks is next to the main entrance of the hotel and you can do room charger there. However the gift shop, just on the other side of the hotel entrance, doesn’t allow room charge at all. Just credit card and cast. Near the end of the little hallway is a jewelry store. From the lobby you have stairs going up and down a level. The one going up go to the hotel offices and guestrooms while the one leading down brings you to the fitness center, meeting rooms and hair & beauty salon. There is also an oversized table game of chess and checkers right under the stairs. I had some bad experience with the hair salon downstairs in the Lower Lobby. I tried to do a walk-in for a haircut. It was an hour before closing time and the hair stylist told me, that he can’t take any more appointments for today. I asked if I can set up an appointment for tomorrow but late in the afternoon as they are open until 6 p.m. and I work until 3 – 4 p.m. every day or more. He noted my name and cell number and a staff member was supposed to call me the next day to set up an appointment. It never happened. I stopped by on Tuesday, which is the first day of the week the hair salon is open. I haven’t heard from them during my whole stay on Monday morning. They are closed on Sundays and Mondays. Very bad experience, even so, the place has a bunch of good reviews.

At the lobby level follow the hallway to the courtyard. The courtyard is beautiful and when you walk out you stand in front of a fir tree which probably doubles as a Christmas tree in the winter. To the left of the fir tree is a gigantic outdoor fire pit, which gets lit up every night. The fire won’t stay on all night, they cut it off around 10:30 p.m. due to my experience. The majority of the courtyard is taken over by the big outdoor pool which was unfortunately already closed for the season during my visit. If you are in need of some water relaxation, you can use the indoor jacuzzi.

Dining

The main restaurant of the hotel is the “5th Street Grill” located on the lobby level of the hotel. There is a bar area inside the restaurant as well. It opens at 6 a.m. for breakfast and stays open all day until midnight. I had dinner there once during my stay and I ordered the Beehive Mac & Cheese. The dish had some bacon on it as well, which made it even better. Overall the Mac & Cheese were good, but it’s listed as the main entree. It doesn’t come with any sides and you don’t get any bread either while you wait. Mix it up a little bit and order the Mac & Cheese and have the kitchen add some chicken. It’s very good but they will charge you extra for the chicken.

I went to the Sheraton Club for breakfast and dinner for the rest of my stay which is located on the 10th floor. Even tho the club opens at 6:30 a.m. you can get in a few minutes earlier and there are already some items out. I am always up early in the morning and also have to leave early for work. Most of the days the full breakfast menu in the club was not ready until 6:45 or later but by that time I was already gone to work. Overall the breakfast buffet is pretty good and you have a wide choice of products. I still prefer the clubs at Hyatt properties more, as their selection is just better. During my stay, there was some kind of conference going on at the hotel and people had access to the club lounge as well. However, they transformed it into their personal meeting room, making it hard for other guests to find a spot to sit and get some food. People should be more polite to other guests. I know there is no time limit, but if the lounge is crowded, make some space for others. If you are done eating and just there to talk and drink, go and stand somewhere so tables become available for other guests. Just a piece of small courtesy advice.

During the evening service, you have about 2 hours to grab some food at the Sheraton Club. The food is appetizer style but there is plenty of it and it changes every day. During my 5 day stay, they never served the same food. Besides some standard items like cheese, celery, and carrots of course. There are free wine and beer as well during the evening service or you can choose from coffee, water or a variety of Pepsi products. The beer is mostly craft beer I never heard off and Budweiser.

Starbucks is available as well and is located on the lobby level. For some smaller snacks you can also check out the gift shop but as mentioned earlier there is no room charge possible and you have to pay cash or credit card.

Starbucks Coffee in the Lobby

Conclusion

This was the second time I stayed in a Sheraton and overall I am very happy with the experience. Staff was super friendly and helpful. The property was well maintained and very clean. My bed was very comfortable as well. So no issues at all here. The WiFi was free of charge for everyone but you have to log in every 24 hours again, which happened to be always when I streamed a movie. But hey it’s free and fast WiFi, so no issue with that. I really enjoyed the firepit out in the courtyard. The received upgrade was also very welcome to bad that I couldn’t get a room on the same level as the Sheraton Club itself.

There is a complimentary shuttle service from SLC to the hotel and back.

Address:

150 W 500 S
Salt Lake City, UT 84101
USA
Phone: +1 (801) 401-2000
Web: Marriott.com

Check-In: 3 p.m.
Check-Out: 12 p.m.

Dining

5th Street Grill:
Monday-Sunday: 6:00 a.m. – 12:00 a.m.

Starbucks:
Monday-Sunday: 5:30 a.m. – 7:00 p.m.
Saturday & Sunday 5:30 a.m. – 3:00 p.m.

 

Sheraton Club

Breakfast: 6:30 a.m. – 9:00 a.m.
Hors-d’oeuvre: 5:30 p.m. – 7:30 p.m.
Open all day for coffee and refreshments

Recreation

Pool: Daily from 7 a.m. – 10 p.m. (seasonal – closed in the winter months)
Fitness Center: daily 24 hours
Business Center: daily 24 hours

Other

Gift Shop: Daily from 7 a.m. – 10 p.m. (no room charge possible)

Self Parking

In and out privileges
$0 per night

Complimentary Self Parking

Location

Address:

150 W 500 S
Salt Lake City, UT 84101
USA
Phone: +1 (801) 401-2000
Web: Marriott.com

Hotel Info

Check-In: 3 p.m.
Check-Out: 12 p.m.

Dining

5th Street Grill:
Monday-Sunday: 6:00 a.m. – 12:00 a.m.

Starbucks:
Monday-Sunday: 5:30 a.m. – 7:00 p.m.
Saturday & Sunday 5:30 a.m. – 3:00 p.m.

 

Sheraton Club

Breakfast: 6:30 a.m. – 9:00 a.m.
Hors-d’oeuvre: 5:30 p.m. – 7:30 p.m.
Open all day for coffee and refreshments

Recreation

Pool: Daily from 7 a.m. – 10 p.m. (seasonal – closed in the winter months)
Fitness Center: daily 24 hours
Business Center: daily 24 hours

Other

Gift Shop: Daily from 7 a.m. – 10 p.m. (no room charge possible)

Parking

Self Parking

In and out privileges
$0 per night

Complimentary Self Parking

Sheraton Salt Lake City Hotel

9.3

Food

9.0/10

Bar

9.5/10

Amenities

10.0/10

Design

9.0/10

WiFi

9.5/10

Service

9.2/10

Views

9.5/10

Location

9.0/10

Pros

  • Complimentary Parking
  • Sheraton Club
  • Beautiful Lobby with work areas
  • Courtyard with Fire Pit

Cons

  • Gift Shop doesn't allow room charge
  • Key Card necessary to use the Elevator
Menu