I couldn’t believe what happened this weekend. While updating all the apps on my phone, I also updated the Marriott app. I didn’t think much of it, but that update brought a huge improvement, especially for everyone who has an Android phone.
The earlier updates for the app were supposed to fix bugs in the app, however Marriott was unable to fix one of the biggest bugs in the app ever. A bug, which made Marriott stand out from all the other hotel chains. Android users were unable to see their free night certificates in the app. It worked on iOS and of course on the website, but not in the Android app. I contacted Marriott a year ago about this and they sent me to different departments. One of them was also the Ambassador Team, which is a team dedicated to helping Marriott’s most loyal customers.
My experience with Marriott regarding this issue was horrible. Agents gave me all kinds of answers. Ranging from this was never possible, this is already possible to “we don’t know what you are talking about”.
I wrote a whole post about it if you want more details. Finally, one of the most basic functions of a loyalty program can now be done on the Android app as well. This is embarrassing for such a huge company as Marriott.
Besides this huge fix, the new app version also introduced a modern design of the app. I like it a lot. It has just changed a little bit. The major functions like booking and account management are still very intuitive. I am a fan of the new design.
Unfortunately, when you currently look at the screenshots of the app in Apple’s App Store and Google Play Store, you will still see the old app design. I am sure these screenshots will be updated eventually in the near future.
Who has tried the new app yet and what do you think about it? If you haven’t updated your app yet, it’s time now to do so.
Peter has a passion for Traveling, Photography, and Geocaching. These are the best ingredients for amazing adventures all over the globe. “Traveling is fun, no matter if you stay in a luxury hotel or travel like a backpacker.” Peter shares his experiences on his Blog www.gatetoadventures.com
Some of Peter’s photos are published on corporate websites, in-flight magazines, travel guides, and much more.