Review: Minute Suites at Charlotte International Airport (CLT) – Atrium

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There are actually two Minute Suites locations at the Charlotte Douglas International Airport. The most convenient one for me was the original location in the Atrium. It was a small detour from my arrival gate to my departure gate. I had an overlay of 2.5 hours and therefore enough time to make use of a free hour with Minute Suites which comes as a benefit of Priority Pass.

It took me a minute to find the entrance, as it is hidden behind a restaurant. This Minute Suites is located pretty much in the center of the atrium. No matter from where you arrive, walk towards the center of the atrium and then look behind Hissho Sushi / First in Flight Bar.

Minute Suites (Atrium)

Click for an interactive map.

  • Payed Access
  • Priority Pass
  • Daybed Sofa (sleeps two)
  • Fresh Pillows and Blankets
  • Free WiFi or LAN port available
  • TV with access to business apps
  • Access to Netflix and DirectTV
  • a sound-masking system to neutralize noise

open 24 hours a day, 7 days a week

Location

Click for an interactive map.

Access
  • Payed Access
  • Priority Pass
Amenities
  • Daybed Sofa (sleeps two)
  • Fresh Pillows and Blankets
  • Free WiFi or LAN port available
  • TV with access to business apps
  • Access to Netflix and DirectTV
  • a sound-masking system to neutralize noise
Hours of Operation

open 24 hours a day, 7 days a week

Minute Suites are open to all travelers. Priority Pass members receive a free one hour visit with discounted rates thereafter and discounted rates for using the shower facilities. Unfortunately not every location has shower suites. These type of “lounges” are prefect for a longer overlay or if you arrived early in the morning and can’t check in to your hotel yet. Take a nap and refresh, before you head out of the airport.

You can book your stay online on their website or via the Minute Suites app. It’s even possible to just book a shower which is great after a long international flight to freshen up. When I showed up, all the suites were in use and I had to wait about 45 minutes for one to become available.

I didn’t know, but you can book your suite ahead of time online or via the app. This works for Priority Pass visits as well. I will make sure to book one ahead of time on my next trip. The waiting time went by really quick as I was “hunting” for another Airport Trading Card for my collection. They are available in CLT at the Info Counter which is located outside the security area. After I picked up the card, I had to clear security again and walked straight back to the Minutes Suites location. I checked with the agent and she told me that my room is available already. This was 10 minutes before my scheduled time.

She escorted me to my suite, called Panther, which is one of their suites for up to four travelers. It comes with a daybed with trundle. There are two smaller suites (Uptown and Speedway) which are perfect for solo travelers as they only have a daybed. In my case, I got the Panther, because it was the only one available.

The interior of the room reminded me about my first ever visit at a Minute Suites location which was at DFW. Most of the room is taken up by the daybed. Opposite of it is a wall-mounted TV and a work desk with chair. If you bring a carry on with you it gets very small inside. I  had to store my carry-on bag in front of the entrance door.

Below the desk was a small fridge with different drinks and a selection of snacks with a price list for everything was sitting on top of the desk. There are two remote controls in the room, one for the TV itself and the other one for the receiver. It took me a while to get the system to work and here is why. It’s pretty dim inside the room and who would have guessed that the receiver sits below the desk and is facing the door. So if you sit directly opposite the TV and point the remote towards the TV or even desk, you will be pretty much out of luck to get the receiver to turn on. You have to point from the side at the receiver below the desk to actually turn it on. That cost me a few minutes of my precious one-hour stay.

Officially all suites come with free Direct-TV and Netflix. I already planned to keep watching an episode of a show on Netflix during my stay. However, the system was not logged in to Netflix and I don’t have a subscription myself. Even if I would, I probably wouldn’t sing in at a public place like this. Either way, I talked to the agent in charge and she was busy with a few other guests. Almost 20 more minutes passed before she was able to help me out.

She first told me that it was maybe a connection issue or something with the internet. Of course, that couldn’t be as the website to log-in was working and other internet services as well. She was really great and even offered me to use her own Netflix account during my stay. Which I declined. I don’t want to use somebody else’s account in that situation. Especially as it should have been set up from the beginning. They should distribute the log-in credentials to their staff, so they can fix that in a case like this.

It was not a big deal for me, I watched TV instead and there was not enough time leftover anyway.

Don’t forget the controls on the walls. Besides the A/C control and light switches, you also find a dial knob to adjust the Privacy Volume. This is just to regulate the white noise volume coming out of the ceiling-mounted speakers.

A/C, Light and White Noise Controls

Of course, you can buy all kinds of accessories for your stay at the check-in counter. Basically everything you can imagine is available there for purchase to make your stay more convenient and relaxing.

The Minutes Suites Shop

Conclusion

Even with the small Netflix hick-up it was a great stay and the agent went really beyond to make me happy. Who else would offer you their personal Netflix account. One hour is almost to short to relax and nap. But it was perfect for my overlay and made it easy to make the time go by.

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