Hyatt’s new app is amazing and I would say it’s even better than their website. Usually, I book my hotels on the go and through the app and this is finally a step in the right direction. The app lets me manage my whole account and it is super convenient.
So what so cool about it? First of all, I like the new design. Maybe it’s just because it’s new and different from the old one but I think Hyatt went the right direction. Everything has its place and is organized to make it easy for you to find the right information and options right away. I used my Samsung Galaxy Note 8 for all my tests and so far haven’t found any issues.
Hotel Specific Features of the Hyatt App
Hyatt Mobile Entry
The feature I like the most is Hyatt’s Mobile Entry. I never used any feature like this before. I know Starwood had it and now Marriott has it as well. Hilton has it, but the time when I tried it with Hilton you could only have either the physical room key or the mobile entry, but not both simultaneously.
That’s different here with Hyatt. I tried most of the features during my stay at the Hyatt Regency Orlando International Airport. I first checked in at the front desk, received my keys and went to my room. After settling in I opened the Hyatt app and authorized my device to be able to use mobile entry. It took a few minutes until I received the confirmation email with the code I had to enter in the device. After that I was all set up and ready to go. I tried it out immediately at my room door and it worked.
How to use Mobile Entry
- Open your app and if you are checked in (which you can do with your phone too) you have two options to use Mobile Entry.
- On the main app screen, you can tap the blue key icon with your room number or tap at the blue bar at the bottom to bring up the hotel-related features and select Hyatt Mobile Entry.
- Once you activate your Mobile Entry Key you have about 10 seconds to touch your phone on the key reader at your door
- Shortly thereafter you will see the lights flash and the door is unlocked.
It worked flawlessly for me during my two days stay. The feature is even that amazing that it works for the elevator, where you need a room key to access guest floors and to enter the fitness center. I just touched my smartphone against the reader and in I was. Boom! So easy and fast and convenient. No more running back to the front desk to get a duplicate key because you left it in the room. Nobody ever leaves it’s smartphone behind. The only downside, when you are out of batteries, you have no more key.
Another feature I love and which Hyatt had for a while now is the option to stream your content from your device to your hotel TV. Seems every hotel has a different way of how this feature works but maybe they made it easier with the new Hyatt app and standardize the feature throughout all the hotels. After connecting my device to Chromecast it was super easy to stream to the gigantic hotel TV I had at the Hyatt Regency Orlando International Airport. The only trick was to find the “Chromecast Channel” on the TV. Actually, all I had to do was turn the TV on and press channel down twice and was able to stream. If you didn’t know yet, the Amazon Prime app lets you stream now content to Chromecast as well. Perfect!
Remember the times when you were able to check your room charges on the hotel TV? The times are over, you can now check your room charges everywhere and whenever during your stay at a Hyatt hotel. I actually found out that they have charged me for premium Wi-Fi which is for free as a Globalist and was able to talk to the front desk to have the charge taken off.
This is an awesome feature. You can request things you might have forgotten at home like toothbrush, toothpaste, shaving cream and razor, fitness accessories, and much more. If you can’t find what you are looking for you can hit a button at the bottom where it gives you the phone number of the hotel you are currently staying or you could just use your in-room telephone and dial the front desk. I tried it and had shaving cream delivered to my room and after a few minutes, I had a knock on my door. It also showed me a notification on the same screen that the request was completed and what it was. I am curious how long notification will stay. As it still shows me a red circle with a number inside, which iPhone users a familiar with as this are unread notifications and messages. I haven’t found a way yet to clear it.
Meeting & Events
Well, this is pretty much self-explanatory. It shows you what kind of meeting and events are going on at the hotel for the actual day. It’s probably just interesting if you are attending any of them.
Home Screen during a stay in the Hyatt App
The home screen shows you your current reservation and upcoming stays by swiping to the left. This screen also lets you check-out on your day of departure or check-in if it’s a future reservation.
The Hyatt app shows you also a list of restaurants at the hotel. At the Hyatt Regency, it gave me a list of the restaurants, with opening hours and even their menus. The menu feature is especially awesome. However, it is missing for Hyatt Place and Hyatt House properties. At least the once I tried.
Parking and Transportation menu shows you the parking rates at the hotel if there are any and the closest transportation centers. It would be great if you could request your car from here if you opted-in for valet parking. This is more important before you book rather than while you staying at a place. You should always check parking rates, as they can be significant.
Another menu point shows you the amenities of the hotel. Most of the amenities are standard at any hotel like laundry or fitness center. I don’t know if this is really helpful at all, but it doesn’t hurt to have it.
The last menu point shows information about the area and what to see and do. It gives some generic overview in categories like Arts + Culture, Shopping, and Family Attractions.
Generic Features of the new Hyatt App
At the home screen, you will also find the latest promotion and offers from Hyatt. Which is great to stay up to date to earn some extra points. You also get an overview of your membership perks and benefits.
Here you make your new reservations, rebook stays at properties you stayed previously or you can add hotely you frequent the most to your favorites. The search actually remembers your last searches and you can just click at them and all the information like location, dates, and special rates are pre-populated to make finding a hotel quick and easy.
Here you see your current and upcoming stays or swipe the screen to see your past stays. “Past stays” is especially helpful if you are looking for receipts of past stays if you have to expense the hotel as part of a business trip. You also get an easy overview of how many points every hotel earned you. Under “More Details” you find additional information like the amount of money you spend and additional hotel details. From here you can also easily and quickly rebook a stay at a hotel you previously stayed at.
Well, here you find exactly what you think you will find. All kinds of ways to get in touch with Hyatt like their support hotlines, their social channels but the best part is, if you have current or upcoming bookings it will show them at the top to contact these hotels directly. This is pretty amazing and you don’t have to google the places anymore.
This is the control center of your account with all the important features and information. It shows you your year-to-date process of qualifying for elite status. You can select between tier status and milestones. Once you pass 60 nights a year, you have reached Globalist status but Hyatt will give you additional awards for every 10 nights until you reach 100 nights. For these four milestones, you can select either 10,000 bonus points or a Suite Upgrade Award. Whatever suits you better.
Below you find an overview of all your Membership Benefits for your current level. Sometimes you forget one of the great perks they offer because its nothing you have ever used before.
The “Brand Explorer” feature gives you options to earn free night awards for every 5 brands you stay at. Hyatt only had 10 basic brands in the beginning but they started to expand their portfolio over the last few years. This is great as it gives you more ways to redeem your hard-earned points and also additional ways to earn points.
Read more: Hyatt and Small Luxury Hotels of the World™ (SLH) Agreeing on Partnership, Hyatt Is Expanding Its Footprint by Acquiring Two Roads Hospitality, Hyatt Is Adding Four New Brands – Thompson Hotels Now Bookable
But be advised you can earn these awards only one time not annually. The brands you visited will stay checked and won’t reset at the end of the year.
The Past Activity section in your Account tab gives you an overview of all the points you recently earned and about awards earned and redeemed. It’s a great way to see if your points for flying American Airlines posted.
Awards section shows you all your available awards and when they will expire. This helps to stay on track with your awards and make sure you are able to use them before they expire.
Download the Hyatt App
The new Hyatt app is available for Android and iOS devices and can be downloaded at their respective app stores.
Bonus Points with the Hyatt App
To celebrate the new app, Hyatt has a promotion going on to earn 500 additional points for every stay you book through the Hyatt app. This offer runs until September 30, 2019, and no registration is required. Just book through the app.
Make sure you remember this offer and book all your stays through the app. It is really convenient to do so and that’s how I book 99% of my hotel stays anyway.
Earn M life Rewards Tier Credits for eligible stays with Hyatt
Because you already earning points with Hyatt and using the app for bonus points. Why not double-dip?
First of all, I would link your Hyatt account with M life Rewards. If you are not familiar with M life Rewards, it’s the loyalty program of MGM resorts which operates casinos and hotels mainly in Las Vegas but also other parts of the states.
If you don’t have one, create one and you will get a status match based on your level with Hyatt. This match keeps on renewing every year and is not just a one time match.
To link your accounts, go here first. Scroll down and hit the opt-in button.
After that register for the Double-Dip promotion here.
Here the short version of the promotion.
Once you registered for the promotion you will earn eight M life Rewards Tier Credits, plus five World of Hyatt Base Points for each eligible dollar you spend when you stay between August 18, 2019, and October 10, 2019.
Eligible hotels are Park Hyatt, Miraval, Grand Hyatt, Hyatt Regency, Hyatt, Hyatt Ziva, Hyatt Zilara, Hyatt Place, Hyatt House, Hyatt Residence Club, Andaz, Alila, Thompson Hotels, Hyatt Centric, The Unbound Collection by Hyatt, and Joie de Vivre.
This is great as you were only able to either select World of Hyatt Points or M life Rewards Tier Credits. Now you get both and you can use these additional points for your next trip to Vegas.
Terms and Conditions from the Hyatt Website
You must be a member of World of Hyatt and the M life Rewards program to participate in this offer. Members must register for the promotion between August 1, 2019 and October 9, 2019 and provide both membership numbers to participate. To register for the promotion or join World of Hyatt, visit the promotion landing page. Eligible stays under this promotion must have a checkout date from August 18, 2019 through October 10, 2019 (“Promotion Period”). You will receive five (5) Base Points and eight (8) M life Rewards Tier Credits per eligible USD for each eligible stay at participating Hyatt hotels and resorts during the Promotion Period. Offer not valid at Small Luxury Hotels of the World properties or M life Rewards destinations. World of Hyatt will automatically track eligible stays when you provide your World of Hyatt membership number at check-in. For the purpose of this promotion, an “eligible stay” is defined as any stay where a member is paying an Eligible Rate or redeems a free night award for at least one night of their stay. Only the room occupied by the Member will count toward this promotion. You must provide your World of Hyatt membership number at the time of check-in and choose World of Hyatt points for each stay.
Please allow two to three weeks after your qualifying stay for World of Hyatt Base Points to be posted to your World of Hyatt account. M life Tier Credits earned for eligible stays completed with a checkout date between August 18 and September 25 will be deposited in your account the week of September 29 and M life Tier Credits earned for stays completed with a checkout date between September 26 and October 10 will be deposited in your account the week of October 14. Stays on consecutive nights at the same property will be considered one stay. Hyatt reserves the right to alter or withdraw this promotion with a suitable substitute promotion of equal value (if legally required) at any time due to actual circumstances. This promotion is subject to the terms and conditions of the World of Hyatt program available at worldofhyatt.com/terms. The trademarks Hyatt®, Hyatt Hotels & ResortsTM, World of Hyatt®, Park Hyatt®, Miraval®, Grand Hyatt®, Hyatt Regency®, Andaz®, Hyatt Centric®, Thompson Hotels®, Alila®, Joie de Vivre®, The Unbound Collection by Hyatt™, Hyatt Place®, Hyatt House®, Hyatt Ziva™, Hyatt Zilara™, Hyatt Residence Club™, and related marks are trademarks of Hyatt Corporation or its affiliates. © 2019 Hyatt Corporation. All rights reserved.
[Header Image courtesy of Hyatt]
Peter has a passion for Traveling, Photography, and Geocaching. These are the best ingredients for amazing adventures all over the globe. “Traveling is fun, no matter if you stay in a luxury hotel or travel like a backpacker.” Peter shares his experiences on his Blog www.gatetoadventures.com
Some of Peter’s photos are published on corporate websites, in-flight magazines, travel guides, and much more.