My trip to Hong Kong on Cathay Pacific’s A350 was coming up and I still had to make hotel reservations for my time there. As I had some unused Suite Upgrade Awards which I needed to get rid of, I decided to find a Hyatt property in Hong Kong. The booking of Hyatt Hong Kong hotels is somewhat tricky. I told Hyatt about it, but either they don’t get my point or there is a reason they are not telling. First of all, I didn’t know what kind of hotels Hyatt has in Hong Kong so I put in Hong Kong as the city and entered my travel dates. After hitting the “Find Hotels” button it showed me an empty list. But if you look closely at the screenshots below, when you start typing Hong Kong, it already suggests you hotels like the Grand Hyatt or the Hyatt Regency. However, you have to select a specific hotel there and then enter your dates to get to book the hotel. The same problem is with the mobile app. Well if you know where you going and you know the hotel, you can do it that way. But I like the list of hotels available in that region to get an overview of prices and then they have the map option instead of a list. Now you see where all of them are located and can plan accordingly to your travel needs. In the Hong Kong case, I had to do every one of the three hotels separately to get prices to compare them and find the best one for my travel needs.
Because I am used to typing in the city and just get a list, I was thinking Hyatt doesn’t have properties in Hong Kong. My second thought was, maybe it’s because of the dates and the hotels are sold out, but even then, the website usually shows them in a list and just grayed out with a note that the hotel is not available for these days. It’s weird why Hong Kong shows up like this. If you are trying to book a Hyatt hotel you have to go through all of them separately or call the Hyatt Reservation Hotline.
After arrival in Hong Kong, I used Cathay’s Arrivals Lounge and checked out the SkyDeck at the Airport. In the afternoon I took an Uber from the airport to the hotel. The ride took less than 45 minutes and was HK$324 which is about $41 USD. Once arrived at the hotel a bellman came to assist and helped me with my luggage. Even tho I only had one piece of luggage, my camera backpack, and laptop bag. I kept my backpack and laptop bag with me, while he took care of my suitcase. I was escorted by a smiling and friendly staff member to the check-in desk and greeted there again with a smile.
Check-in was quick and painless. I didn’t even have to wait to get to an agent. He explained some of the features of the hotel to me and set up my late check-out for my departure day. Everything was working like a Swiss watch. Just on time and with perfect coordination. I received my room keys and he pointed me the way to the elevators. I asked about my suitcase and he told me they will bring it to the room. From there I went to the elevator and up to the 19th floor. I walked down the dimmed hotel hallway to my room, which was located in the middle corner of the hotel. The card reader was on the wall which kinda looked like a door but no handle. Once I scanned the card the door to the right-clicked and I entered. The card reader might not be that obvious as you are used to from other hotels. Once inside I went around to get an overview of the suite. My suitcase was already in the room, this is a service. It was faster than me, even tho my time at the front desk was short and I didn’t even see anyone taking my suitcase upstairs. This is just an amazing service.
Grand Suite King (Room 1910)
I can only say, WOOOOW. What a suite and what a view. Just amazing. I don’t even know if words can describe this room but let’s try it. When you walk in you will have the toilet to your right behind a “secret door”. I call it that way because it blends in with the wooden cover of the wall and you can only identify it by the notched out handle. After that to the right is a big closet filled with an ironing board, flatiron, a bag, umbrella, and hangers for clothing.
Further, the hallway will open up to the living/dining room. On the right side is the minibar, which is a pull-out drawer. The drawers above it have snacks and one has everything for the coffee and tea maker. The coffee machine sits on top of the counter. Above the coffee machine is another cabinet with ceramics, an electric kettle, and a bucket for ice.
The room has a dining table which is set in one corner so only two people can use it. On one side we have the floor to ceiling windows with an amazing view of Hong Kong Central, the Victoria Harbour, and Tsim Sha Tsui. Below, in front of the Grand Hyatt Hong Kong was a huge construction site to reclaim more land from the ocean but you barely were able to hear any noise coming from there. The other side has a TV stand with a flatscreen TV, a phone and more drawers for stuff. Next to the phone was a power adapter kit with three adapters. Two regular ones to plug in regular cords and the other one was an adapter with only USB outlets. The front desk has additional adapters and power converters if your devices can’t handle 220V. On the wall are two power outlets, controls for the lights and shades as well as the A/C system for this room.
On the other half of the room is a corner couch with a small table in front of it. The table was filled with complimentary fruits, snack jars, and a bottle of wine. All of these were free of charge and a welcome gift.
Next to the living room is the bedroom. This room had a TV as well and even a DVD player in the cabinet below. The bedroom also featured floor to ceiling windows with the same amazing view. On each side of the bed is a power outlet and one of them had even a USB port. Every side had buttons to control the lights and shades of the room. I liked that they have a so-called “Master” button. This button turns off all the lights in the suite and makes it easy when you are in bed and want to go to sleep so you don’t have to run around and turn off the lights individually. Besides that, the window side also had the A/C controls for this room and a telephone. Besides the in-room telephones, you get also a smartphone with 4G connectivity which is yours to take around when you out and about. The device features complimentary 4G internet access and free local and international calls to the United States, United Kingdom, France, Germany, Australia, Singapore, China, India, Japan, and South Korea. This is amazing and never seen that before. Basically, you can stay online without using your roaming feature on the phone or buy a local sim card. Especially that you can make local phone calls is great to make reservations. The phone is loaded with a variety of services and information about the hotel. You can buy even discounted tickets to famous attractions like the Peak Tram and others. But for most of the attractions, you have to buy the tickets one day in advance as I had to find out the hard way. After you used it you can reset the phone to factory settings and all your data will be deleted. You can even install your own apps and set up your email account, Facebook, and so on. Unfortunately, the device is officially not usable as a mobile hotspot, which would make more sense for privacy-cautious people. On the contrary, Hong Kong has a great Wi-Fi network throughout the city and it’s free of charge. Only in the rural areas of Hong Kong you probably won’t have a Wi-Fi signal.
To get more privacy there is a sliding door on one side of the TV stand and you can use another slider on the opposite side to close this one as well.
From the bedroom, you are able to access a walk-in closet and the bathroom. It features a huge square bathtub that is facing the bedroom but there is a blind which you can bring down electronically to get more privacy. One side had a big mirror with integrated TV. Besides the bathtub, there is also a rain-shower with a glass door. In between is the vanity counter with mirror and lights. There are plenty of towels spread out in this room to always have one handy.
The walk-in closet which is directly connected to the bathroom and bedroom has a safe, slippers, drawers to stow your belongings, and more hangers for your clothing. One PJ was hanging in the walk-in closet the second one right next to the shower. The bathroom also connects to the main hallway near the main entrance of the room. This one can be closed with a big sliding door that has a mirror on the outside facing the hallway.
Near the room entrance, you have a shelf for stuff like keys and other things you need to grab before you leave the room. The three buttons close by are to let housekeeping know if you want service or rather enjoy your privacy and one is another master light switch to turn everything off or on in the suite.
This is by far one of the best suites I ever stayed in. I especially liked the design and the layout of it. Also, size-wise the suite was amazing even tho it’s the smallest suite available with only 700 sqft (65m²).
The hotel lobby which is about 3-stories tall is as impressive as the suite and the views. Everything is luxurious and well maintained. Besides the huge front desk counter, you have two sets of stairs going up to the mezzanine level on each side of the lobby with a water pool below it. On each side of the front desk are seating areas with comfy chairs.
Underneath the right one (facing the front desk) you can have a look at the world’s largest Emerald on Matrix “Heaven’s Gift”. On the same side of the lobby is the Business Center. They have spaces where you can set up your own laptop or use one of their two workstations which are hidden to the right inside a small room inside of the business center. In the same room with the workstations is also a printer in case you need to print something. There is a sign that they will charge you a small fee for prints. Inside the business center, there is a small meeting room as well. The Grand Ballroom can be found outside of the business center to your right.
The elevators are located to your left (facing the front desk). On your way, you will pass a small gift and flower shop. Besides all that you can find the Grand Cafe, Grand Hyatt Steakhouse, and Champagne Bar at the lobby level.
Just outside and right in front of the hotel is a small park. Great to relax and hang out.
On the Mezzanine Level, you find the Tiffin Lounge, an ATM, Kaetsu, Hair Saloon, The Residence Salons, and a connection walkway to the Hong Kong Convention Center from where you can find another walkway to get to the MTR, Hong Kong’s subway.
One of the most impressive areas here at the hotel is no doubt the rooftop pool on the 11th floor. The 50-meter pool (164ft) is heated and overs guests amazing views of the Hong Kong Skyline as well a partial harbor view. Plenty of sun loungers are located all around the pool and there are a small bar and lounge right by it as well.
Besides the pool, there is the Plateau Spa and one of the biggest fitness centers I have ever seen in a hotel. The fitness center has really everything you can imagine for a workout. You can even buy a separate gym membership here without being a guest at the Grand Hyatt Hong Kong. Just unbelievable. Unfortunately, my time was so limited that I couldn’t use the Spa for one of their amazing treatments.
Further on the rooftop shared with other hotels are a Golf Driving Range, a huge kids playground, and two tennis court. But most amazingly a little park with a pond and a small waterfall.
Oh my gosh, where should I start? There are so many on-site restaurants to choose from. Everything from local, to Japanese, Italian and International cuisine. I mean there has to be something for everyone and they offer such a variety of food, that you can’t really taste it without staying months here.
- Grand Hyatt Steakhouse
- One Harbour Road (Cantonese)
- Grissini (Italian)
- Kaetsu (Japanese)
- The Teppanroom
- Grand Cafe
- The Grill (poolside)
- Champagne Bar
- The Waterfall Bar (poolside)
One night I had room service deliver the food to the room. Room service was very quick and a friendly staff member brought it in. It was a quick and easy interaction and after that, I was able to enjoy dinner.
Besides the many restaurants, I had access to the Grand Club, which was the biggest, nicest, and most picturesque so far. The Grand Club reception is located on the 30th floor, while the actual club lounge is located on the 31st floor with amazing views of the whole Victoria Harbor, Convention Centre, and both sides of the bay, it features a rich selection of food throughout the day paired by excellent service of the staff. Plenty of seating with comfy chairs and seats. Just amazing! One of the best amenities of this Grand Club is that it has a bathroom as well. At most other properties you either have to go back to your room or use one of the public restrooms located throughout the Grand Hyatt Hong Kong. The food was so good here and even the humungous selection for breakfast was a real treat. For any kind of egg dishes ask one of the waiters here and they will prepare it freshly for you. They also have specials every day which rotate throughout the week.
You can come up here any time of the day and just sit down relax and have a glass of wine or beer.
The Grand Hyatt Hong Kong has really earned its 5-stars. Heck, it should have even more than that. Service is second to none and the staff was always smiling, helpful, and professional. I couldn’t think of any better place to stay in Hong Kong. You can see that the employees take pride in their work. The harbor views are just amazing and you can watch the ICC Light and Music Show from your room and partially the Symphony of Lights. Everything was perfect and this is for sure one of the best places to stay in Hong Kong especially if you are going to a convention at the Hong Kong Convention Center. You can’t get any closer than this. As a guest with Grand Club access, you get some additional amenities: Complimentary 1 suit pressing per stay and daily use of the Grand Club meeting room for one hour.
Next door is the Renaissance Hotel, which can be also accessed via the rooftop on floor 11. Besides that, I liked the easy walk to the Wan Chai MTR station. It is a bit tricky to find but once you know your way it’s very easy to get to and from the MTR. Just ask a staff member in the lobby and they will point you in the right direction.
The Grand Hyatt Hong Kong is just amazing!
Peter has a passion for Traveling, Photography, and Geocaching. These are the best ingredients for amazing adventures all over the globe. “Traveling is fun, no matter if you stay in a luxury hotel or travel like a backpacker.” Peter shares his experiences on his Blog www.gatetoadventures.com
Some of Peter’s photos are published on corporate websites, in-flight magazines, travel guides, and much more.