KLM: Payment via Facebook and Twitter

KLM shows us, how it should be done. Customers can now pay via KLM’s social media channels on Facebook and Twitter.

You can book or re-book your flight, make seat reservations or baggage changes – all through social media. But how does it work? KLM has developed an easy but effective system.

KLM-socialpayment

KLM Social Payment

 

You will get a link and direct message on either of the social channels, which brings you to a website where you can pay with your preferred payment method. The social media agent will receive a message that the transaction is complete and will send you in return a confirmation message. Flight arrangements have already been done via social media but until now you had to pay via phone. This new way makes it easier for everybody. KLM puts a lot of effort in the social media, with 130 agents serving about 35,000 queries a week.

Menu